Alisa Kever
Cuyahoga Falls,OH
Summary
Hardworking with proven relationship-building and time management skills in fast-paced environments. Dedicated with clinical practicum experience and passion for delivering quality healthcare. Communication is a high priority along with constantly learning and improving. Constructive criticism is something that pushes me to be better and I am very passionate about wanting to help others in life changing situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Farmers Rail
Cuyahoga Falls, OH
03.2024 - Current
- Provided exceptional service daily to high volume of customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
Server
Paninis Bar and Grill
Kent, OH
02.2022 - 03.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated efficiently under high pressure situations while maintaining composure.
Barista
Starbucks
Cuyahoga Falls, OH
01.2021 - 10.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Head Lifeguard
CMRA
Cuyahoga Falls, OH
05.2015 - 09.2020
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Used training and medical supplies to examine injured people and administer first aid.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Assisted with planning and implementation of special events held at the aquatic facility.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Wrote up injury reports in detail
Education
Bachelor of Science - Nursing
Kent State University
Kent, OH05-2024
Skills
- Communication in professional settings
- Teamwork and collaboration
- Time management
- Leadership
- Diplomatic
- Good organization skills
- Professional attitude
- Friendly personality
- Attention to detail
- Adaptability
- Asking questions and continuing education
- Basic computer skills
Nursing Experiences
- Clinical rotations include: Med-Surg for a year at, Metro Health, Akron General and Summa Akron City, Pediatrics at Akron Children's, Labor and Delivery at Summa Akron City, Critical Care at Summa Akron City, Psychiatric at Northcoast Behavioral Health, and Community nursing at Akron schools.
- Practicum night shift rotations at University Hospital Cleveland Medical Center in their ICU Heart Failure unit. I learned how to communicate with my team, other staff, patients, and doctors, how to delegate, time manage, organize patient care, practice hands-on skills, developed care plans, use EPIC, assess head-to-toe, read vitals and heart monitors, follow policies, and overall give quality care.
Accomplishments
- National Honors Society in High School
- Captain of my volleyball team
- Accepted into the Medical School of Distinction in High School
- Community Service 2015-2019 for multiple non-profit organizations
Certification
- BSL certified
Timeline
Server
Farmers Rail
03.2024 - Current
Server
Paninis Bar and Grill
02.2022 - 03.2024
Barista
Starbucks
01.2021 - 10.2021
Head Lifeguard
CMRA
05.2015 - 09.2020
Bachelor of Science - Nursing
Kent State University
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