Juliana Rosales
Corpus Christi
Summary
Motivated and results-driven professional with experience in customer service, sales, and team leadership in fast-paced environments including fitness and restaurant industries. Proven ability to meet and exceed sales goals, build strong client relationships, and support business growth through membership sales, personal training promotions, and customer outreach. Skilled in handling customer concerns, managing billing and account tasks, and delivering high-quality service in both individual and team settings. Experienced in training new employees, leading daily operations, and maintaining strong communication across staff and customers. Known for a strong work ethic, adaptability, and a goal-oriented mindset with a focus on performance, consistency, and continuous improvement.
Overview
4
4
years of professional experience
Work History
Server
Zodiac Pot
Corpus Christi, TX
02.2026 - Current
- Provided attentive, high-quality customer service in a fast-paced full-service dining environment
- Took and accurately entered food and beverage orders using POS systems
- Ensured timely delivery of meals while maintaining proper table coordination and guest satisfaction
- Maintained strong knowledge of menu items, daily specials, and dietary accommodations to assist guests
- Upsold menu items, appetizers, desserts, and beverages to increase overall sales and check averages
- Collaborated with kitchen and bar staff to ensure accurate order preparation and timely service
- Handled guest concerns and resolved issues professionally to maintain positive dining experiences
- Managed multiple tables simultaneously while maintaining efficiency and accuracy under pressure
- Processed payments, balanced cash/credit transactions, and ensured accurate end-of-shift reporting
- Followed all food safety, sanitation, and restaurant service standards
- Supported team members during peak hours to ensure smooth restaurant operations
- Built strong customer relationships to encourage repeat business and positive feedback
Server
Olive Garden
Corpus Christi, TX
08.2025 - 02.2026
- Provided attentive, high-quality customer service in a fast-paced full-service dining environment
- Took and accurately entered food and beverage orders using POS systems
- Ensured timely delivery of meals while maintaining proper table coordination and guest satisfaction
- Maintained strong knowledge of menu items, daily specials, and dietary accommodations to assist guests
- Upsold menu items, appetizers, desserts, and beverages to increase overall sales and check averages
- Collaborated with kitchen and bar staff to ensure accurate order preparation and timely service
- Handled guest concerns and resolved issues professionally to maintain positive dining experiences
- Managed multiple tables simultaneously while maintaining efficiency and accuracy under pressure
- Processed payments, balanced cash/credit transactions, and ensured accurate end-of-shift reporting
- Followed all food safety, sanitation, and restaurant service standards
- Supported team members during peak hours to ensure smooth restaurant operations
- Built strong customer relationships to encourage repeat business and positive feedback
Sales Representative
Freedom Fitness
Corpus Christi, TX
10.2024 - 08.2025
- Consistently met and exceeded daily sales goals through exceptional customer service and relationship building.
- Earned top performance recognition by consistently winning company sales competitions.
- Conducted proactive customer outreach through phone calls to generate leads and schedule appointments.
- Identified, qualified, and converted prospective leads into new memberships and training clients.
- Represented the company at community outreach events to increase brand awareness and attract new members.
- Assisted members with account management, membership updates, and issue resolution.
- Processed billing inquiries, payments, and account adjustments while maintaining accuracy and professionalism.
- Delivered outstanding customer service by resolving concerns and creating a positive member experience.
- Conducted personalized gym tours, highlighting amenities and matching prospects with membership options.
- Recommended and sold nutritional supplements based on customer goals and wellness needs.
- Promoted and sold personal training programs by educating members on available fitness services.
- Successfully sold membership plans by identifying customer needs and presenting tailored solutions.
- Trained and mentored new associates on sales techniques, customer service standards, and company procedures.
Crew Leader
McDonald's
Corpus Christi, TX
11.2022 - 04.2025
- Supervised and motivated crew members during shifts to ensure efficient operations and exceptional customer service.
- Delegated tasks and monitored team performance to maintain productivity and meet operational goals.
- Trained and mentored new employees on company procedures, food safety standards, and customer service expectations.
- Assisted with opening and closing procedures, including cash handling, register reconciliation, and securing the restaurant.
- Ensured compliance with food safety, sanitation, and health regulations through regular monitoring and coaching.
- Resolved customer concerns professionally and efficiently to maintain a positive dining experience.
- Managed order accuracy and drive-thru efficiency while maintaining speed-of-service standards.
- Monitored inventory levels, restocked supplies, and communicated product shortages to management.
- Assisted managers with shift planning, labor allocation, and daily operational responsibilities.
- Maintained cleanliness and organization throughout the dining area, kitchen, and service stations.
- Collaborated with team members to consistently meet sales, quality, and customer satisfaction goals.
- Demonstrated leadership by fostering teamwork, accountability, and a positive work environment
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX06-2024
Skills
- Customer Service & Client Relations
- Customer service and conflict resolution
- Handling member/customer concerns and complaints
- Building strong client relationships
- Customer outreach via phone and in-person interactions
- Delivering professional tours and presentations Sales & Revenue Growth
- Membership sales and retention
- Personal training and supplement sales
- Upselling products and services
- Meeting and exceeding daily/weekly sales goals
- Lead generation and acquisition Operations & Work Performance
- Managing daily workflow and multitasking under pressure
- Maintaining high productivity in fast-paced settings
- Following company standards and procedures
- Handling cash, billing, and account-related tasks
- Supporting facility or store operations Communication & Professional Skills
- Strong verbal communication skills
- Professional interaction with customers and staff
- Phone communication and follow-ups
- Public speaking (tours, presentations, outreach events)
- Written communication for reports and documentation Work Ethic & Personal Strengths
- Reliable and punctual work performance
- Strong problem-solving skills
- Adaptability in high-demand environments
- Goal-oriented and competitive mindset
- Ability to work long shifts and stay consistent
Timeline
Server
Zodiac Pot
02.2026 - Current
Server
Olive Garden
08.2025 - 02.2026
Sales Representative
Freedom Fitness
10.2024 - 08.2025
Crew Leader
McDonald's
11.2022 - 04.2025
High School Diploma -
Mary Carroll High School