Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Seeger

West Chester

Summary

Motivated and detail-oriented Health Policy and Administration major from Pennsylvania State University with a minor in Information Sciences and Technology, bringing a well-rounded understanding of healthcare systems, medical needs, and health policy issues. Have educational experience in back-end healthcare finance with a background in accounting and finance specific to healthcare operations as well as a front-line work experience in customer service. Strong communication and interpersonal skills developed through hands-on roles as a server and guest service representative, with a proven ability to build rapport, explain complex information clearly, and work collaboratively in fast-paced environments.

Academic exposure to biology, healthcare management, and medical policy, supported by active participation in the American Health Policy Administration Club and high academic achievement through Zeta Tau Alpha sorority. Equipped with technical skills and analytical thinking from IST coursework, and driven by a passion for improving patient outcomes and supporting innovative medical solutions


Link to my LinkedIn:

Overview

5
5
years of professional experience

Work History

Server

Pjw Restaurant Group
09.2022 - Current
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
  • Assisted in training new servers on restaurant protocols and customer service standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Long term commitment to the business (3 years)

Guest Service Representative

Nothing Bundt Cakes
03.2021 - 11.2021
  • Engage with guests using clear, friendly, and professional communication to create a welcoming experience to create more business
  • Actively listen to customer needs and preferences to provide personalized recommendations and assistance
  • Clearly explain products, services, and policies to ensure guests feel informed and confident in their choices
  • Handle questions, concerns, and feedback with patience, empathy, and effective communication strategies
  • Maintain a positive and approachable tone in both face-to-face and over-the-phone interactions
  • Collaborate with team members to ensure consistent messaging and seamless service across all customer touchpoints
  • Adapt communication style to suit a wide range of personalities and situations, including high-volume or high-pressure environments
  • Resolve guest issues diplomatically, using tactful language and problem-solving skills to achieve satisfaction
  • Demonstrate professionalism in verbal and non-verbal communication, representing the brand with integrity
  • Follow up on guest interactions when necessary to ensure concerns are fully addressed and expectations are met
  • Started involving myself in the work force at an early age

Education

Bachelor of Science - Health Policy Administration

Pennsylvania State University
University Park, PA
05-2027

Skills

    Interpersonal & Communication Skills

  • Strong verbal and written communication
  • Active listening and conflict resolution
  • Customer-focused with excellent relationship-building abilities
  • Skilled at explaining complex information clearly and empathetically
  • Collaborative team player with experience in diverse work environments

    • Customer Service & Hospitality

  • Proven ability to handle high-pressure, fast-paced service environments
  • Adept at managing and exceeding guest expectations
  • Professional demeanor in customer-facing roles
  • Conflict de-escalation and issue resolution
  • Attentive to detail in order accuracy and service delivery

    • Leadership & Time Management

  • Skilled at multitasking and prioritizing in dynamic settings
  • Experience training new employees and supporting team coordination
  • Strong organizational skills with ability to manage competing demands
  • Self-motivated and dependable under minimal supervision

    Health Policy & Administrative Knowledge

  • Understanding of healthcare systems, regulations, and policy analysis
  • Familiar with public health principles and healthcare ethics
  • Knowledge of insurance systems, healthcare delivery, and policy frameworks
  • Analytical skills applied to health data and administrative decision-making

    • Technology & Information Systems

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Familiar with database management and basic programming concepts
  • Experience using information systems in administrative or customer service settings
  • Understanding of cybersecurity and privacy issues in healthcare data
  • Comfortable learning and adapting to new technology platforms

    • Analytical & Problem-Solving Abilities

  • Critical thinking developed through academic and workplace experience
  • Skilled in identifying operational inefficiencies and suggesting improvements
  • Data-driven mindset with ability to analyze trends and inform decisions
  • Comfortable navigating both people-centered and data-centered challenges

Timeline

Server

Pjw Restaurant Group
09.2022 - Current

Guest Service Representative

Nothing Bundt Cakes
03.2021 - 11.2021

Bachelor of Science - Health Policy Administration

Pennsylvania State University

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Courtney Seeger