Ella Minotti
Tempe,AZ
Summary
Dedicated professional with a proven track record in guest relations management and customer satisfaction. Committed to enhancing dining experiences and streamlining operations through effective communication and task prioritization.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Pjw Restaurant Group
Bethlehem, Pennsylvania
07.2022 - 08.2025
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions and processed payments using point-of-sale systems.
Event Hostess
Northampton Country Club
Easton, PA
05.2022 - 01.2023
- Welcomed guests and assisted with event check-in procedures.
- Coordinated seating arrangements for guests at various events.
- Monitored guest needs and ensured a positive experience throughout events.
- Communicated effectively with vendors to facilitate smooth event operations.
Education
Bachelor of Arts - Business Law
Arizona State University
Tempe, AZ05-2028
Skills
- Task prioritization
- Guest relations management
- Customer complain resolution
- POS system operation
- Customer satisfaction
- Quality control
- Guest service
- Hospitality and accommodation
- Customer service
Affiliations
Volunteer, Animal Shelter- Bethlehem, PA 2023-2024
Timeline
Restaurant Server
Pjw Restaurant Group
07.2022 - 08.2025
Event Hostess
Northampton Country Club
05.2022 - 01.2023
Bachelor of Arts - Business Law
Arizona State University