McKenna Marsden
Birdsboro,PA
Summary
Driven and customer-focused professional with a strong background in the hospitality and medical office sectors, demonstrated during tenures at PJW Restaurant Group, RMK Realty, and Eye Consultants of Pennsylvania. Excelled in leveraging exceptional customer service, managerial skills, supervision of employees, sub-contractors, accounting, property management while utilizing Microsoft skills to enhance operational efficiency and patient, customer, and tenant satisfaction. Proven track record of resolving complaints and streamlining check-in processes, contributing to significant improvements in customer and patient experiences.
Overview
6
6
years of professional experience
Work History
Server/Closing Team Lead
PJW Restaurant Group
Oaks, US
10.2021 - Current
- Answered phone inquiries, addressed customer complaints with effective resolutions, and ensured successful outcomes.
- Oversee task performance and fulfillment before the team's departure.
- Trained new employees to perform duties.
- Finalized daily sales transactions on register.
Executive Assistant
RMK Realty, LLC
Reading, PA
03.2019 - 05.2023
- Oversaw diverse property portfolio of six sites housing various facilities including residential units, storage spaces, and a car wash.
- Duties including rent collection, tenant relations for over 40 tenants, eviction notices, marketing and advertising available units
- Overseeing unit renovation preparations and projects
Patient Care Assistant
Eye Consultants of Pennsylvania
Pottstown, US
07.2020 - 04.2021
- Ensured smooth patient flow by managing check-in procedures and escorting individuals to exam rooms.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Waitress/Server
Italian Delight Restaurant & Bar
Birdsboro, US
01.2019 - 04.2020
- Handled phone inquiries and resolved complaints to meet customer satisfaction.
- Managed cash drawer and reconciled daily transactions for accuracy.
Dunkin Donuts Cashier
Dunkin' Donuts
Exeter, US
09.2018 - 11.2019
- Handled customer transactions correctly while maintaining satisfaction.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor's degree - Business Management
West Chester University of Pennsylvania
PA, USA05-2027
High School Diploma -
Pa Cyber Charter School
Midland, PASkills
- Restaurant experience
- HIPAA
- Medical office experience
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Check payment processing
- Exceptional customer service
Timeline
Server/Closing Team Lead
PJW Restaurant Group
10.2021 - Current
Patient Care Assistant
Eye Consultants of Pennsylvania
07.2020 - 04.2021
Executive Assistant
RMK Realty, LLC
03.2019 - 05.2023
Waitress/Server
Italian Delight Restaurant & Bar
01.2019 - 04.2020
Dunkin Donuts Cashier
Dunkin' Donuts
09.2018 - 11.2019
Bachelor's degree - Business Management
West Chester University of Pennsylvania
High School Diploma -
Pa Cyber Charter School
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