Harold Brinkley
Carson
Summary
Dynamic server and team leader with a proven track record at Bubba Gump Shrimp, recognized for exceptional customer service and effective team management. Skilled in ALOHA POS operation and adept at upselling, I consistently enhance guest experiences while training new staff to uphold high service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server and Team Leader
Bubba Gump Shrimp
Long Beach
02.2024 - 08.2025
- Collaborated with front-of-house staff to run food, operate ALOHA POS, handle cash, clean tables, train new servers, and check out servers at end of shifts.
- Provided exceptional service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and service stations.
Server/Trainer
Benihana
Downey
11.2023 - 08.2025
- Transitioned from host to server within a month, then selected for trainer role due to performance.
- Greeted guests and ran food while simultaneously training new servers in bar operations.
- Trained new servers on menu items and preparation techniques.
- Demonstrated proper service procedures to enhance guest experiences.
- Assisted in onboarding processes for new hires in a high-volume setting.
Supervisor
The Buffalo Spot
Los Angeles
12.2019 - 06.2020
- Managed front and back of house operations, ensuring smooth daily functions.
- Promoted excellent service standards and resolved customer complaints effectively.
- Generated daily, weekly, and annual reports while training new employees on operational procedures.
Server/Bartender
Breddos Tacos Restaurant
London
03.2016 - 03.2019
- Gained positive customer reviews on TripAdvisor by delivering outstanding service and showcasing a welcoming demeanor.
- Responded swiftly to customer needs, enhancing overall dining experience.
- Executed order taking, food running, cash register operation, and table cleaning during menu transitions, ensuring smooth service.
Server and Team Leader
Bubba Gump Shrimp
London
12.2015 - 02.2017
- Achieved red Hat (team leader) status within four months, providing support and guidance to fellow servers.
- Collaborated with front-of-house team to efficiently run food, manage cash transactions, maintain cleanliness, train new servers, and check out staff at shift's end.
- Earned positive mentions on TripAdvisor from customers highlighting my attitude and service.
Education
High school diploma - Upper secondary education
Las Vegas High School
Las Vegas, NV01-2009
Skills
- Basic math
- POS
- Teamwork
- Upselling
- Leadership
- Restaurant management
- Serving
- Customer communication
- Banquet Experience
- Typing
- Hotel and accommodations
- Guest complaints handling
- Client interaction via phone calls
- Initiative
- Customer service
- Attention to detail
- Sanitation
- English
- Cash handling
- Adaptability
- Concession stand experience
- Shift management
- Phone communication
- Food safety
- Restaurant Experience
- Aloha POS
- Cashiering
- Cross-selling
- Team Management
- Busser
- Customer issue escalation
- Serving Experience
- Guest relations
- Report writing
- Restaurant experience
- Appointment scheduling
- Bartending
- ALOHA POS operation
- Food service
- Menu training
Certification
- Food Handler Certification
- ServSafe Food Handler Certification
- Responsible Beverage Service (RBS)
- TABC Certification
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Server and Team Leader
Bubba Gump Shrimp
02.2024 - 08.2025
Server/Trainer
Benihana
11.2023 - 08.2025
Supervisor
The Buffalo Spot
12.2019 - 06.2020
Server/Bartender
Breddos Tacos Restaurant
03.2016 - 03.2019
Server and Team Leader
Bubba Gump Shrimp
12.2015 - 02.2017
High school diploma - Upper secondary education
Las Vegas High School