Alisa Merritt
Hephzibah,USA
Summary
College graduate with an Associates Degree in Early Childhood Education. Has 7 years of experience in customer service. Able to provide individualized instruction and attention while following the guidelines and best practices for working with, caring for, and educating infants, toddlers, and early school age children.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Circle K
06.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front End Member
Sam's Club
04.2022 - Current
- Provides exceptional customer service to members across the club as needed, answering any questions they may have. Maintains a clean, neat, and member-ready area.
- Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
- Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
- Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Packing, Shipping, and Receiving Assembler
Amazon
05.2023 - 05.2025
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Guest Services Representative
Motel 6
08.2018 - 08.2022
- Provided excellent customer service care to all guests.
- Managed the flow of daily operations and services.
- Assisted with front-end organization and maintenance.
- Provided lodging information and processing.
- Accommodated guest needs efficiently while monitoring customer satisfaction.
Cashier
Wendy's
10.2016 - 08.2018
- Trained new employees on proper procedures and protocol.
- Assisted kitchen staff with the preparation of customers orders.
- Helped maintain a safe healthy environment.
- Provided product knowledge and assistance to new customers.
- Monitored Safety awareness.
Education
Associate Degree - Business Administration
Miller-Motte College
Augusta, GAEarly Childhood Education - undefined
Miller-Motte College
Augusta, GA04.2023
Skills
- Lesson plan development
- Team collaboration
- Fast-paced adaptability
- Student supervision
- Healthy learning environment
- Microsoft Office proficiency
- Attention to detail
- Customer service excellence
- Multitasking abilities
- Leadership and training skills
- Conflict resolution strategies
Timeline
Customer Service Representative
Circle K
06.2025 - Current
Packing, Shipping, and Receiving Assembler
Amazon
05.2023 - 05.2025
Front End Member
Sam's Club
04.2022 - Current
Guest Services Representative
Motel 6
08.2018 - 08.2022
Cashier
Wendy's
10.2016 - 08.2018
Associate Degree - Business Administration
Miller-Motte College
Early Childhood Education - undefined
Miller-Motte College