ALISA TURNER
Garland,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rhema Medical
Dallas, TX
09.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Developed strong customer relationships to encourage repeat business
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
- Participated in credit and collections activities.
- Scheduled and confirmed appointments.
- Maintained front desk to provide positive first impression.
Education
High School Diploma -
Texans Can Academy
Dallas, TX05.2020
Skills
- Credit card payment processing
- Technologically savvy
- Stockroom procedures
- Conflict mediation
- Sales expertise
- High-energy attitude
- Customer relations
- Product organization
- Retail sales customer service
- Store maintenance
- Product recommendations
- Scheduling
- Microsoft outlook
- Microsoft Excel
- Time management
Timeline
Customer Service Representative
Rhema Medical
09.2022 - Current
High School Diploma -
Texans Can Academy