Alisa Virgen
Chula Vista,CA
Summary
Meticulous and systematic Facility Coordinator skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
19
19
years of professional experience
Work History
Facility Coordinator 1
Huntington Ingalls Industries
San Diego, CA
12.2022 - Current
- Greet and screen all visitors and provided appropriate badges
- Assisting management with most efficient and cost-effective shipping for the occupants
- Assist with facility issues through tracking and communication to improve the safety for all occupants
- Schedule conferences rooms and meetings for all departments
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Serve as a primary point of administrative contact and liaison with other offices, individuals, and institutions
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Carry out administrative duties such as filing, typing, coping, scanning, lamenting, etc.
- Delivered exceptional customer service through direct communication with clients and team members.
Assistant Manager/Estimator
Ford of Chula Vista
Chula Vista, CA
04.2019 - 01.2021
- Meet and greet customers, assess damages to their vehicles, provide an itemized written estimate, photo damaged areas of the vehicles to coincide with the written estimates
- Deliver accurate description and repair process to the customer
- Answer any questions the customers may have
- Relay a reasonable timeline of the repairs to include a projected "go" date
- Order parts, follow the vehicle through all repair phases, and keep the customer apprised of the repair status
- Final inspect the vehicle when completed to verify all repairs are done correctly to factory specs
- Invoice repairs to match provided estimate
- Maintain communications between the customer and the insurance company
- Deliver the final product personally to the customer explaining all the repairs that took place
- Assist customer with rentals, briefly explain rental procedures
- Follow up after the vehicle has been delivered to see if any issues arose.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Collision Manager
Penske Ford Chula Vista
Chula Vista, CA
12.2017 - 01.2021
- Responsible for hiring, orientation, training, performance evaluation, and development of collision center personnel
- Coaches and directs personnel as well as manages situations involving issues related to employee performance and conduct
- Oversees the training and development of personnel to ensure technical and customer service skills are continually upgraded and maintained as needed
- Ensure that an adequate volume of parts, supplies, and other necessary equipment and materials are available
- Responsible for monitoring sales revenue, expense management, and budget for the department
- Ensures the department meets and maintains established standards for building and facilities, operations, and safety Direct efforts and initiatives with to ensure regulatory compliance with OSHA, EPA, DOT, state, and local regulatory agencies
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
Production Manager
Fuller Ford
Chula Vista, CA
11.2014 - 08.2016
- Monitor and maintain shop quality
- Assign jobs and maintain appropriate job mix to assure smooth work flow through all departments
- Review individual work order with assigned technician
- Directs and/or assists in the performance of tasks when needed, i.e., unusual problems or questions
- Interviews prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job
- Makes hiring recommendations
- Assure production environment is safe and clean, i.e., properly maintained equipment and personal protective equipment usage
- Establish performance goals for all production employees and makes recommendations for disciplinary actions up to and including termination
- Ensure on-time delivery
- Coordinate supplements with Body Technician and Estimator
- Coordinate sublet repairs e.g
- Alignments, stripes, air bags and electronic
- Perform ongoing inspection of work in progress
- Monitor and maintain material and equipment inventory and usage
- Performs other similar or related work as assigned.
- Scheduled staff work assignments, rotations and overtime.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and updated production schedules to meet changing demands.
Office Manager
Fuller Ford
Chula Vista, CA
11.2006 - 11.2014
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Schedule and confirm appointments for clients, customers, or supervisors
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Supervise other clerical staff and provide training and orientation to new staff
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Education
diploma - General
Home school
San Diego, CA10.2006
Skills
- Task Prioritization
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Schedule Management
- Database and Client Management Systems
- Judgment and Decision Making
- Microsoft Office Suite
- Professional and Courteous
- Document and File Management
- Appointment Coordination
- Strong Organizational Skills
- Payroll Administration
- Customer Service
- Account Investigation
- Administrative Procedures
Timeline
Facility Coordinator 1
Huntington Ingalls Industries
12.2022 - Current
Assistant Manager/Estimator
Ford of Chula Vista
04.2019 - 01.2021
Collision Manager
Penske Ford Chula Vista
12.2017 - 01.2021
Production Manager
Fuller Ford
11.2014 - 08.2016
Office Manager
Fuller Ford
11.2006 - 11.2014
diploma - General
Home school