ALISA WILSON
Eastpointe,MI
Summary
Reliable Mail Handler with 16 years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step Manager. Seasoned Mail Handler well versed in distribution center operations and successful in working in production-driven environments. Organized professional committed to maintaining highest standards of efficiency. Seeking to bring talent and 16-year background to rewarding Manager role.
Overview
21
21
years of professional experience
Work History
Cashier
Kroger's Grocery
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Mail Handler
United States Postal Service
08.2004 - Current
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Operated mail processing equipment and manually sorted mail
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Recognized by management for providing exceptional customer service
- Created agendas and communication materials for team meetings
Supervisor
United States Postal Service
07.2016 - 09.2016
- Created agendas and communication materials for team meetings
- Recognized by management for providing exceptional customer service
- Improved operations by working with team members and customers to find workable solutions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved customer satisfaction by finding creative solutions to problems
- Handled all delegated tasks, including schedules and clock rings
- Performed site evaluations, customer surveys and team audits
- Answered numerous calls per hour to answer customer questions
- Delivered packages and certified letters to customer locations
Mail Processing Clerk
United States Postal Service
07.2007 - 07.2012
- Operated mail processing equipment and manually sorted mail
- Placed mail into appropriate PO boxes
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Answered numerous calls per hour to answer customer questions
- Improved operations by working with team members and customers to find workable solutions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Learned many tasks to support office needs
- Utilized the front window computer to compile data gathered from various sources
City Letter Carrier
United States Postal Service
08.2004 - 07.2007
- Collected customs charges, postage due and C.O.D
- Payments
- Maintained professional and effective public relations with customers and community members
- Collected mail from distribution and prepared in sequence for efficient delivery
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions
- Acquired customer signature for registered and insured mail
- Furnished customers with postal information, change of address cards and other postal forms
- Researched road conditions for assigned route, including road construction and potential delays
- Handled undeliverable mail in accordance with established procedures
- Used portable electronic scanner to track parcels and record tracking progress
- Obtained receipts for registered and certain insured mail
- Cleaned and checked over vehicle after completion of all daily deliveries
- Assisted customers in receiving oversized parcels by carrying items inside
- Routed all classes of mail in sequence of delivery along established route
- Sold stamps and money orders to mail customers along daily route
- Delivered various types of mail on routes according to strict timelines
- Recognized by management for providing exceptional customer service
- Earned reputation for good attendance and hard work
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved customer satisfaction by finding creative solutions to problems
Education
Some College (No Degree) - Practical Nursing
Norfolk State University
Norfolk, VAHigh School Diploma -
Woodrow Wilson High School
Washington, DC06.1989
Skills
- Postal service and product expertise
- Distribution services
- Mail delivery
- Regulatory compliance
- Retail sales
- Service-oriented
- Automated mail processing proficiency
- Staff development
- Time management
- Postal form proficiency
- Strong organization skills
- Shipping and receiving proficiency
- Customer service
- Project organization
- Process improvement
- Supervision
- Problem resolution
- Communications
- Business operations
- Team building
Timeline
Cashier
Kroger's Grocery
03.2024 - Current
Supervisor
United States Postal Service
07.2016 - 09.2016
Mail Processing Clerk
United States Postal Service
07.2007 - 07.2012
Mail Handler
United States Postal Service
08.2004 - Current
City Letter Carrier
United States Postal Service
08.2004 - 07.2007
Some College (No Degree) - Practical Nursing
Norfolk State University
High School Diploma -
Woodrow Wilson High School
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