Alisa A. Nico
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Production Supervisor
DISH
12.2019 - 08.2020
- Resolved issues quickly to maintain productivity goals.
- Managed team of 25 production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
Multiple Store Manager
CarMax
09.2010 - 11.2019
- Assistant Business Office Manager, Sales Manager, Production Operations Lead
- Grand opened 4 CarMax locations
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Completed intensive leadership training and provided training to colleagues on applied behavior analysis.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Education
BBA -
The University of Texas At El Paso
El Paso, TX12.2023
Skills
- Recruitment and Staff Management
- Employee Training Oversight
- Customer Relations and Resolution
- Cross-Functional Management
- Team Management and Motivation
- Employee Counseling
- Work Complaint Handling
- Coaching and Mentoring
- Performance Management
Volunteer Work
CarMax Foundation liaison - Lancaster, PA, Sicklerville, NJ
Ronald McDonald House - Hershey, PA
Kaboom! - Philadelphia, PA, Passaic, NJ, Baltimore, MD
Boys and Girls Club of Camden - Camden, NJ
Hopeworks N' Camden - Camden, NJ
Timeline
Production Supervisor
DISH
12.2019 - 08.2020
Multiple Store Manager
CarMax
09.2010 - 11.2019
BBA -
The University of Texas At El Paso