Alisabeth O'Bren
Mishawaka,IN
Summary
Dedicated front desk agent who helps assist in different departments to make sure everything runs smoothly, so the guest has an enjoyable as well as a productive stay. Very meticulous to every detail and always triple checks my work to make sure there our as little mistakes as possible.
Overview
2027
2027
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
South Bend, IN
07.2020 - Current
- Managed guest check-ins and check-outs efficiently while ensuring compliance with hotel policies.
- Coordinated room assignments to optimize occupancy and enhance guest satisfaction.
- Resolved guest inquiries and complaints promptly, improving overall customer experience.
- Maintained accurate records of reservations and cancellations in hotel management system.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Trained new front desk staff on standard operating procedures and customer service protocols.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Breakfast Attendant/Barista
Inn at Saint Mary's
South Bend, IN
06.2019 - 2020
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sandwich Artist
Subway
Mishawaka, IN
2017 - 2019
- Prepared high-quality sandwiches following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted customers with menu selections and provided exceptional service to enhance satisfaction.
- Operated cash register efficiently, processing transactions accurately and handling payments.
- Monitored inventory levels, restocking supplies to maintain operational readiness and reduce waste.
- Greeted guests, promoted specials, and took orders.
Education
Associate of Science - Hospitality
Ivy Tech Community College
South Bend, IN08-2020
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Guest relations
- Listening skills
- Room assignments
- Teamwork and collaboration
- Detail-oriented
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
07.2020 - Current
Breakfast Attendant/Barista
Inn at Saint Mary's
06.2019 - 2020
Sandwich Artist
Subway
2017 - 2019
Associate of Science - Hospitality
Ivy Tech Community College