- Cooking
- Kayaking
- Camping
- Road Trips
- Yoga
- Avid Reader
- Strategy Games
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
Alisabeth Shigwadja
Hastings
Summary
Professional gaming industry worker with strong expertise in customer service and machine operations. Known for effective problem-solving and ensuring optimal guest experiences. Strong team collaborator, adapting smoothly to changing demands and consistently driving results. Skilled in handling cash transactions, technical troubleshooting, and maintaining compliance with gaming regulations. Reliable and focused on delivering top-notch service in fast-paced environment. I have gained many valuable skills and experiences in my current position and I am ready to take those skills into my next opportunity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Slot Attendant
Gun Lake Casino
Wayland, MI
04.2017 - Current
- Managed guest inquiries and resolved issues swiftly to enhance service quality.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and maintained relationships with guests to encourage repeat visits.
- Implemented process improvements that streamlined guest interactions and reduced wait times.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.
- Collaborated with team members to ensure seamless coordination of guest services across departments.
- Developed rapport with repeat customers, fostering loyalty through personalized service and recognition of preferences.
- Assisted management in analyzing guest feedback data to identify areas for improvement within the department''s offerings or processes.
- Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
- Implemented innovative solutions for common guest complaints, leading to increased positive feedback.
- Participated actively in regular staff meetings where ideas were shared openly concerning ways we could continually enhance our service levels.
- Assisted in training new staff members, contributing to the development of a knowledgeable and cohesive team.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Coordinated scheduling and workload distribution to optimize team performance and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored gaming machines for operational performance and customer satisfaction.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Slot Technician
Gun Lake Casino
Wayland, MI
09.2022 - 10.2024
- Diagnosed and repaired slot machine malfunctions efficiently.
- Conducted routine maintenance on gaming equipment to ensure optimal performance.
- Collaborated with team members to enhance service delivery and guest satisfaction.
- Implemented improvements to repair processes, reducing downtime of gaming devices.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
Education
Hospitality Administration And Management
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Troubleshooting systems
- Cash handling proficiency
- Data entry
- Recordkeeping skills
- Conflict resolution techniques
- Adaptability and flexibility
- Task prioritization
- Interpersonal communication
- Complaint resolution
Accomplishments
- Job Coach certification. Responsible for training new hires and getting them acclimated to our properties mission statement and culture.
- Recognized by security management for assisting with a high stress situation that provided strong conflict resolution skills.
- Recognized for over 5 years of dedicated employment.
Certification
- TIPS Certified.
- Job Coach Certification.
- Title 31 Certification.
- Gaming License.
Interests
Timeline
Slot Technician
Gun Lake Casino
09.2022 - 10.2024
Slot Attendant
Gun Lake Casino
04.2017 - Current
Hospitality Administration And Management
Kalamazoo Valley Community College
Top Gun
Top Gun is awarded to exceptional team members for their dedicated efforts to improve the property. I was nominated by my current Slot Manager Anthony Stanley in May of 2024. My nomination reads,
"On Saturday, May 25, Alisabeth while driving into work noticed a regular guest walking down the exit ramp for US 131 highway. Alisabeth quickly called 911 and made them aware of the situation. Once at work, Alisabeth followed up with Security and the host team to see if the guest was okay. Alisabeths quick actions helped to avoid a possibly very dangerous situation. Alisabeth did an amazing job of living the Seven Grandfather Teachings when she noticed a regular guest in possible distress. Alisabeths quick reaction fostered a favorable outcome for the guest. Alisabeth used the following Seven Grandfather Teachings during this incident; Love, Respect, Bravery and Wisdom to help the guest in this very dangerous situation. This incident just further demonstrates her compassion for others and willingness to make sure they are okay."