Alisandra Kilcrease
Fallbrook,CA
Summary
Proactive Optical Technician and Lasik Coordinator with extensive experience in customer service and sales. Demonstrated success in reducing wait times, accurately processing insurance, and educating patients on Lasik surgery procedures. Strong skills in optical equipment maintenance, patient scheduling, and conflict resolution, bringing a commitment to professional development and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Optical Technician/LASIK Coordinator
Promenade Optometry and Lasik Center
03.2024 - Current
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Educated potential LASIK candidates on procedure details, helping them make informed decisions about their vision correction options.
Sales Associate
Sunglass Hut - Luxottica
10.2020 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA06.2020
Skills
- Customer Service
- Optical Sales
- Optical Equipment Maintenance
- Prescription Interpretation
- Optical Terminology
- Appointment Setting
- Insurance processing
- Strong Work Ethic
- Willing to Learn
- Teamwork and Collaboration
- Multitasking
- Advanced Lasik Surgery knowledge
Timeline
Optical Technician/LASIK Coordinator
Promenade Optometry and Lasik Center
03.2024 - Current
Sales Associate
Sunglass Hut - Luxottica
10.2020 - 03.2024
High School Diploma -
Fallbrook High School
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