Alisandra Sims
Gilbert,AZ
Summary
Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
AFC Chiropractic
Mesa, Arizona
11.2023 - Current
- Completed thorough intake consultation and range of motion testing with patients.
- Collaborated with medical professionals to coordinate treatment plans for patients.
- Educated patients about health conditions, and recommended care plans.
- Maintained accurate case records and documentation according to clinic guidelines.
- Monitored patient progress through regular follow-ups and re-exams.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding patient progress.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Front Office Lead
The Village Eye Care
Surprise, AZ
12.2022 - 08.2023
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input patient data into Eye Cloud Pro after receiving patient paperwork.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Verified medical and vision insurance eligibility and benefits.
- Made and prepared patient charts.
- Delivered administrative support to team members by making copies, sending faxes and organizing documents.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Oversaw two other individuals at the front to ensure assigned tasks are complete and set goals are met.
Remote Executive Assistant
Independent Contract
Phoenix, AZ
03.2022 - 11.2022
- Assisted executive with all business related and sometimes personal tasks remotely as follows.
- Managed executive email, phone calls, voicemails and text messages.
- Opened, read and replied to e-mails, text messages and correspondence on behalf of executive.
- Set up meetings for executive and updated calendars.
- Processed executive subscriptions and membership renewals.
- Prepared documentation needed for recent transactions.
- Spoke with new clients via email or other correspondence to set up a virtual meeting.
- Entered customer information and updates in database system to track leads,
interactions, relationships and strengthen connections. - Worked with vendors to obtain quotes for services and schedule.
- Updated business forms to streamline processing and improve efficiency.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Patient Accounts Representative
Spokane Eye Clinic
Spokane, WA
06.2020 - 01.2022
- Balanced patient accounts regularly.
- Ran weekly statements for patient balances.
- Accepted and processed patient payments and applied toward account balances.
- Post Insurance payers payments to patient accounts.
- Reviewed accounts for delinquencies and other ongoing issues.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Ran patient collections for Spokane Optical Co. LLC.
- Work and manage patient and insurance payer aging for Spokane Optical Company LLC.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Submit CMS 1500 forms to insurance payers for services rendered.
- Charge entry for contacts & contact exams.
- Answer patient phone calls and explain patient balances.
- Train and mentor new hires on all assigned work tasks.
- Please note my original start date was in March 2020, but was postponed to June 2020 due to the COVID-19 pandemic.
Optician
The Eye Care Team
Spokane , WA
11.2019 - 03.2020
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
Front Desk Receptionist
The Eye Care Team
Spokane, WA
05.2019 - 11.2019
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Updated patient demographics and upload EHR's.
- Handled payment processing and provided patients with receipts and proper bills and change.
- Delivered administrative support to team members by making copies, sending faxes and organizing documents.
- Received incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Sorted incoming mail and directed to correct personnel each day.
- Responded to inquiries and schedule requests made online, by phone or email.
- Maintained front office cleanliness and organized supplies.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Front Desk Receptionist
Applied Health Associates
Spokane, WA
07.2018 - 03.2019
- Greeted patients and directed them to appropriate areas, verifying reasons for visit.
- Answered and directed incoming calls using multi-line telephone system.
- Answered office phone and emails to schedule appointments, forward information to appropriate Provider.
- Scheduled and confirmed appointments.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
Customer Service Representative
Rover.com
Spokane, WA
06.2017 - 06.2018
- Helped solve customer problems through phone or email remotely.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns to supervisors.
- Set up and activated customer accounts.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Exceeded company productivity standards on consistent basis.
Store Manager
Beacon Dry Cleaners
Spokane, WA
03.2016 - 06.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Handled cash, card and check customer purchases.
- Kept register terminal area and store clean and orderly.
- Organized register supplies in front end and storage areas.
- Processed daily paperwork, balanced register drawers and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Lowes Home Improvement
Spokane, WA
09.2015 - 03.2016
- Operated cash register, collected payments and provided accurate change.
- Bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Home Care Aide
Service Employees International Union
Spokane, WA
06.2015 - 09.2015
- Maintained clean and well-organized environment for client happiness and safety.
- Helped client stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Floor Staff
Regal Entertainment Cinema
Spokane, WA
10.2014 - 06.2015
- Directed customers to their assigned theater.
- Answered customer questions and assist them.
- Cleaned and maintained theaters appearance.
- Handled food in concessions in an efficient manner.
- Met or exceeded upselling on consistent basis by leveraging excellent communication and interpersonal strengths.
- Served food to customers while following all food handlers’ instruction.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs.
Front Counter Cashier
Beacon Dry Cleaning
Spokane, WA
03.2013 - 06.2015
- Handled cash, card and check transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Processed incoming laundry to be tagged and cleaned.
- Input accurate data to keep inventory accounts current and prevent system discrepancies.
- Helped sort clean clothes to be bagged and sorted on hanger.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Closed cash register by counting cash and reconciling checks and charges.
Education
High School Diploma -
(WAAT) Washington Academy of Arts And Technology
Spokane, WA06.2014
Skills
- Customer relationship management
- Self-starter
- Articulate and well-spoken
- Investigative research
- Problem-solving abilities
- High-energy attitude
- Proper phone etiquette
- Organizational skills
- Time management
- Teambuilding
- Leadership
- Training & Development
- Administrative support specialist
- Meticulous attention to detail
Timeline
Patient Care Coordinator
AFC Chiropractic
11.2023 - Current
Front Office Lead
The Village Eye Care
12.2022 - 08.2023
Remote Executive Assistant
Independent Contract
03.2022 - 11.2022
Patient Accounts Representative
Spokane Eye Clinic
06.2020 - 01.2022
Optician
The Eye Care Team
11.2019 - 03.2020
Front Desk Receptionist
The Eye Care Team
05.2019 - 11.2019
Front Desk Receptionist
Applied Health Associates
07.2018 - 03.2019
Customer Service Representative
Rover.com
06.2017 - 06.2018
Store Manager
Beacon Dry Cleaners
03.2016 - 06.2017
Cashier
Lowes Home Improvement
09.2015 - 03.2016
Home Care Aide
Service Employees International Union
06.2015 - 09.2015
Floor Staff
Regal Entertainment Cinema
10.2014 - 06.2015
Front Counter Cashier
Beacon Dry Cleaning
03.2013 - 06.2015
High School Diploma -
(WAAT) Washington Academy of Arts And Technology