Alisandra Vaomu

• Provided crisis intervention support to sexual assault survivors, ensuring immediate safety and emotional stability.
• Developed and delivered tailored resources and referrals for clients navigating legal and medical systems.
• Facilitated support groups to empower survivors, fostering community connections and shared healing experiences.

• Managed inventory levels, ensuring optimal stock availability for sales promotions.
• Assisted customers in selecting products that meet their needs and preferences.
• Implemented effective merchandising strategies to maximize product visibility and sales.
• Developed strong relationships with customers, fostering loyalty and repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Managed collections processes to ensure timely payment from clients.
• Collaborated with cross-functional teams to resolve customer disputes effectively.
• Enhanced customer communication procedures, resulting in improved client relationships.
• Conducted regular audits of accounts to maintain accuracy and compliance with regulations.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Counseled debtors on payment options and arranged installment agreements.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
• Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
• Used probing techniques to determine debtors' reasons for delinquency.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Responded to customer inquiries and provided detailed account information.
• Researched billing errors and discrepancies to initiate corrective action.
• Entered client details and notes into system for interdepartmental access and review.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Used available resources to provide efficient and accurate solutions for customer service requests.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained strong call control and quickly worked through scripts to address problems.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Consulted with customers regarding needs and addressed concerns.
• Built sustainable relationships and engaged customers by going extra mile.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Referred unresolved customer grievances to designated departments for further investigation.
• Handled insurance claims, benefits for insurance plans, pharmacy n medication issues, other party insurance and liabilities

• Supervised circle time, free play, outside play and learning and developmental activities.
• Communicated with children's parents and guardians about daily activities, behaviors and problems.
• Taught children foundational skills in colors, shapes and letters.
• Organized and led activities to promote physical, mental and social development.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Supported children's emotional and social development by adapting communication tactics for differing client needs.
• Monitored children's play activities to identify additional learning opportunities or behavioral issues.
• Introduced learning activities and imaginative play to teach children to explore.
• Maintained daily records of individual activities, behaviors, meals and naps.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
• Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.

Helped customers find specific products, answered questions and

offered product advice.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Learned roles of other departments to provide coverage and keep store operational.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Discounted purchases by scanning and redeeming coupons.
• Front faced store items, cleared out stock room and moved merchandise to the floor for sales
• Supervised daily cash operations and ensured accurate transaction processing.
• Trained and mentored new team members on point-of-sale systems and customer service standards.

• Managed Care Home for young adults with Intermittent explosive disorders, Severe autism, Highly delusional n dysfunctional disorders
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• Assisted patients with personal care by bathing, dressing and grooming.
• Remained level-headed and proactive during emergency situations.
• Conversed with residents to promote social interaction and reinforce positive behaviors.
• Coordinated daily documentation for each patient by reporting care provided, responses and disposition.
• Implemented behavior modification techniques to maintain calm milieu.
• Evaluated and addressed individual client needs and concerns.
• Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
• Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
• Maintained and developed community relationships to support various client referrals.
• Composed or prepared correspondence, case notes and narratives with computer-based applications.
• Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
• Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
• Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
• Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.

• Member of Farrington High School Glee Club