Alise Hulford
Boise,Idaho
Summary
I am a diligent program behavioral health technician; well-versed in evaluating behavioral and physical needs of behavioral/detox patients. I document daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.
I am a competent BHT, knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Patient-focused and I have a strong background in psychiatric care. I excel in recordkeeping, time management and patient observation. I deliver top-notch care to patients with mental or emotional disturbances.
Reliable employee seeking a Behavioral Health Technician position, offering excellent communication and good judgment.
I am experienced with over 2 years of experience in the field. I have an excellent reputation for resolving problems and improving customer satisfaction.
I am a professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic ans eager to contribute to team success through hard work, attention to detail and excellent patient care. Motivated to learn, grow and excel in the mental health field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Cottonwood Creek Behavioral Hospital
Boise , ID
11.2019 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve patients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every 15 minutes, or 5 minutes to check on patients.
- Performed patient intake procedures according to internal standards for new admissions.
- Performed vitals and EKGs on patients.
- Led therapeutic groups for patients.
- Prepare patients for discharge.
- Charted and filed patient documents daily for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched patient belongings prior to and during stays.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Barista
Dutch Bros
Boise City , OK
10.2019 - 02.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Barista
Cowboy Joe's
Elko , Nevada
08.2015 - 08.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Educated coworkers and customers about new products.
- Cultivated to recall customers' names and address each by name.
Education
Elko High School
Elko, NV06.2017
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Active Listening
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Data Entry
- First Aid/CPR
- CPI
- Training and Development
- Critical Thinking
- Microsoft Excel Proficiency
Certification
- First Aid/CPR Certified
- CPI Certified
Languages
Spanish
Limited Working
American Sign Language
Native or Bilingual
Timeline
Behavioral Health Technician
Cottonwood Creek Behavioral Hospital
11.2019 - Current
Barista
Dutch Bros
10.2019 - 02.2021
Barista
Cowboy Joe's
08.2015 - 08.2019
Elko High School
- First Aid/CPR Certified
- CPI Certified
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