Alise Nikolajeva
Royal Oak
Summary
Dynamic Service Support Specialist with a distinguished record at Evolution Gaming, demonstrating exceptional problem-solving and critical thinking skills.
Overview
24
24
years of professional experience
Work History
Service Support Specialist
Evolution LLC
Southfield
10.2022 - 10.2025
- Ensured uninterrupted operation of all tables on gaming floor.
- Identified and resolved game irregularities caused by dealer mistakes or software issues.
- Managed real-time incidents related to hardware, software, and network connectivity.
- Resolved player disputes affecting game integrity swiftly and effectively.
- Monitored critical application functions and infrastructure components using monitoring tools.
- Analyzed, logged, and escalated alerts as required to maintain system integrity.
- Utilized internal systems such as JIRA and Confluence for tracking and documentation.
- Recorded major incident events and produced comprehensive post-resolution reports.
Service Support Specialist (Service Manager)
Evolution Gaming
Riga
05.2018 - 10.2022
Game Presenter
Evolution Latvia
12.2017 - 05.2018
Dealer, Casino Supervisor
Carnival Cruise Line Carnival Corporation & PLC
Miami
01.2004 - 10.2017
- Demonstrated expertise in resolving customer complaints while maintaining a professional demeanor.
- Performed cashier duties including processing payments, issuing receipts, and balancing the register drawer at the end of each shift.
- Cultivated successful relationships with customers to increase repeat business opportunities.
- Developed strong customer service skills through daily interaction with clients.
- Provided customers with courteous, exciting and entertaining gaming experience.
- Displayed excellent math skills for calculating payouts, odds and house advantage percentages quickly.
- Proficient in operating table games such as blackjack, craps, roulette, poker and other table game versions.
- Educated new players on the rules of each game before beginning play.
Dealer, Inspector
Olympic Casino Latvia
Riga
01.2003 - 04.2004
Casino Croupier
Casino Tobago Latvia
Riga
01.2002 - 11.2002
Education
Bachelor of Science (B.S.) - Marketing & Management Science
University of Latvia
Riga, Latvia06.2003
High School Diploma -
Agenskalna State Gymnasium
Riga, Latvia06.1999
Elementary School -
Agenskalna College
06.1996
Skills
- Problem solving and critical thinking
- Multitasking and organization
- Attention to detail
- Time management
HOBBIES
Passionate traveler and explorer, photography, sports and outdoor activities.
Languages
Latvian
Native/ Bilingual
English
Full Professional
Russian
Native/ Bilingual
Timeline
Service Support Specialist
Evolution LLC
10.2022 - 10.2025
Service Support Specialist (Service Manager)
Evolution Gaming
05.2018 - 10.2022
Game Presenter
Evolution Latvia
12.2017 - 05.2018
Dealer, Casino Supervisor
Carnival Cruise Line Carnival Corporation & PLC
01.2004 - 10.2017
Dealer, Inspector
Olympic Casino Latvia
01.2003 - 04.2004
Casino Croupier
Casino Tobago Latvia
01.2002 - 11.2002
Bachelor of Science (B.S.) - Marketing & Management Science
University of Latvia
High School Diploma -
Agenskalna State Gymnasium
Elementary School -
Agenskalna College