Alisha Baeza
Greeley,CO
Summary
Dynamic professional with a proven track record at Ace Hardware of Greeley, excelling in customer service and inventory management. Skilled in data entry and schedule management, I enhance operational efficiency and foster strong client relationships. Committed to achieving results, I implement effective solutions that drive sales and improve customer satisfaction.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
12
12
years of professional experience
Work History
Office Assistant
Dependable Property Management
07.2024 - 11.2025
- Managed scheduling and appointment coordination for property viewings and client meetings.
- Assisted in maintaining accurate tenant records using property management software.
- Processed tenant applications, ensuring compliance with company policies and regulations.
- Responded to tenant inquiries promptly, enhancing customer service satisfaction levels.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Store Manager
Ace Hardware of Greeley
08.2013 - 07.2024
- Oversaw daily store operations, ensuring exceptional customer service and efficient workflow.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored staff on product knowledge, sales techniques, and customer engagement strategies.
- Developed promotional displays to enhance merchandise visibility and drive sales growth.
- Coordinated with vendors to negotiate favorable terms, enhancing product offerings and profitability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Centauri High School
La Jara, CO05-2013
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Office administration
- Excel spreadsheets
- Relationship building
- Schedule management
- Invoice processing
- Inventory management
- Payment processing
- Payroll processing
Timeline
Office Assistant
Dependable Property Management
07.2024 - 11.2025
Store Manager
Ace Hardware of Greeley
08.2013 - 07.2024
High School Diploma -
Centauri High School