Alisha Ball
Baltimore,MD
Summary
Over 10 years of providing exceptional customer service to customers on all sides of the spectrum. Reliable and adaptive, with strong organizational and communication skills. Recognized for performance excellence in sales, customer/patient care, and event coordination.
Overview
25
25
years of professional experience
Work History
Assistant Wedding Coordinator
Signed in Pink Events
Baltimore, MD
09.2025 - Current
- Coordinated logistics for multiple weddings, ensuring smooth execution of events.
- Developed detailed timelines for each event, enhancing overall organization and efficiency.
- Provided on-site support during events, addressing issues proactively to maintain client satisfaction.
- Facilitated rehearsal dinners, guiding bridal party through ceremony details to ensure a flawless performance on the big day.
- Conducted site visits and attended vendor meetings alongside clients, providing guidance and support as needed.
- Supported lead coordinator in day-of responsibilities, ensuring a smooth flow of activities throughout the event.
Home Cleaner
Self Employed
Baltimore, MD
02.2022 - Current
- Executed high-quality cleaning services across various residential properties.
- Developed customized cleaning plans tailored to client needs and preference.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
In Home Technician
Asurion
Baltimore, MD
08.2019 - 02.2022
- Bringing premier customer service by delivering to customer's homes, setting up and providing technical support for their smart devices such as smartphones, tablets, and other consumer electronics.
- Upsell Asurion Smart Home warranty and other products.
- Travel daily to and from a central location to several customer homes, or businesses throughout a designated region.
- Implemented company safety practices by maintaining social distance, wearing PPE such as gloves and mask while at customer's homes.
CNA
United States Veterans Affairs Health Care
Baltimore, MD
05.2014 - 08.2019
- Responded promptly to patient call lights to provide physical and emotional support.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition.
- Coordinated patient care needs with the healthcare team and provided assistance with activities of daily living.
- Assisted elderly patients with essential ambulatory care for transport to and from facility.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Patient Care Technician
Medstar Union Memorial Hospital
Baltimore, MD
01.2011 - 05.2019
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Responded to bell or light signal calls within maximum of 1 minute to assist patients with needs
- Ordered medical supplies from central storage to keep par levels in acceptable range.
- Assist nurse with patient assessments, turning and repositioning.
Cook/Cashier
Baltimore Municipal Golf Corporation
Baltimore, MD
04.2010 - 01.2011
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated all kitchen equipment safely to avoid injuries.
- Operate a cash register.
- Maintain a friendly attitude while serving customers.
Material Handler
Johnson Controls
Baltimore, MD
06.2008 - 11.2010
- Palletized boxes for easy movement and shipment.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Operated electronic scanner.
- Maintained shipping and hazardous control documents.
- Packed over 200 orders a day.
Sales Associate
Kohls Department Store
Timonium , MD
01.2007 - 02.2008
- Named top sales associate in credit card applications.
- Handled cash intake of over $800 per day.
- Provided excellent customer sercice.
- Maitained a clean and safe work environment.
International Packer
Tessco Technologies Inc.
Hunt Valley, MD
01.2001 - 12.2006
- Packed and shipped customer orders to all parts of U.S. and abroad
- Processed orders using UPS, Federal Express, and DHL.
- Gained valuable experience in picking and receiving orders and inventory counts.
Material Coordinator
AAI Corporation
Hunt Valley, MD
06.2005 - 08.2006
- Pulled parts for store room using electronic scanner and forklift.
- Performed cycle counts
- Maintained a safe and clean work environment.
Education
Some College (No Degree) - General Studies
Essex Community College
Rosedale, MDSome College (No Degree) - Certified Nursing Assistant
Baltimore Academy of Nursing Assistants
Essex, MD2010
High School Diploma -
Western Senior High School
Baltimore, MD1998
Skills
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with customer support services
- Skilled at learning new concepts quickly,
- Works well under pressure, and time constraints
- Pays extra attention to detail
Accomplishments
- Medstar Union Memorial "Employee of the Month" 2013
- Nominated for Medstar Union Memorial "HERO AWARD" 2019
- Nominated Medstar Union Memorial "Tech of the Year" 2019
Timeline
Assistant Wedding Coordinator
Signed in Pink Events
09.2025 - Current
Home Cleaner
Self Employed
02.2022 - Current
In Home Technician
Asurion
08.2019 - 02.2022
CNA
United States Veterans Affairs Health Care
05.2014 - 08.2019
Patient Care Technician
Medstar Union Memorial Hospital
01.2011 - 05.2019
Cook/Cashier
Baltimore Municipal Golf Corporation
04.2010 - 01.2011
Material Handler
Johnson Controls
06.2008 - 11.2010
Sales Associate
Kohls Department Store
01.2007 - 02.2008
Material Coordinator
AAI Corporation
06.2005 - 08.2006
International Packer
Tessco Technologies Inc.
01.2001 - 12.2006
Some College (No Degree) - Certified Nursing Assistant
Baltimore Academy of Nursing Assistants
High School Diploma -
Western Senior High School
Some College (No Degree) - General Studies
Essex Community College