Alisha Barrick
Brentwood,CA
Summary
Enthusiastic animal care professional successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
Bishop Ranch Veterinary Clinic
San Ramon , CA
11.2022 - Current
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Displayed strong telephone etiquette, effectively handling difficult calls including emergency's.
- Escorted clients and pets to rooms while getting a weight, temperature as well as going over vaccinations.
- Administered vaccinations and facilitated other treatments such as nail trims, anal glands, restraint, blood draws and urine cultures.
- Handling medications as well as medicating animals.
Respite Care Provider
Sonia Corina
Benicia , CA
01.2019 - 10.2023
- Coordinated communication between family members regarding schedule changes or needs of the client.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
- Promoted positive behavior reinforcement strategies when appropriate.
- Encouraged independence by assisting with self-care tasks like laundry, meal preparation.
- Provided temporary relief and support to families of individuals with disabilities.
- Built strong and trusting rapport with clients and loved ones.
Education
Some College (No Degree) - Nursing
Los Medanos College
Pittsburg, CASkills
- Attention to Detail
- Appointment Scheduling
- Payment Processing
- Employee Training
- Effective Multitasking
- Telephone Etiquette
- Client Relations
- Proficient in Cornerstone
- Filling Prescriptions
- Emergency Response
- Problem Identification
- Fast Learner
- Supportive Personality
- Clear Communication
References
References available upon request.
Timeline
Veterinary Receptionist
Bishop Ranch Veterinary Clinic
11.2022 - Current
Respite Care Provider
Sonia Corina
01.2019 - 10.2023
Some College (No Degree) - Nursing
Los Medanos College
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