Alisha Byrd
Townsend,MT
Summary
Customer service specialist with expertise in operations management and inquiry resolution. Skilled in enhancing customer satisfaction and maintaining workflow efficiency. Experienced in bookkeeping, inventory management, scheduling, and payroll processing. Eager to learn and adaptable to various roles within the organization.
Overview
6
6
years of professional experience
Work History
Car Salesperson
Whitehall Automotive
Whitehall, Montana
01.2026 - Current
- Assisted customers in selecting vehicles based on preferences and budget.
- Conducted test drives to showcase vehicle features and performance.
- Answered customer inquiries about financing options and warranties.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Managed paperwork for vehicle sales and trade-ins efficiently.
- Prepared merchandise for purchase or rental.
Restaurant Owner
Full Belli Deli
Townsend , MT
02.2022 - 06.2025
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained staff on food safety practices and excellent customer service techniques.
- Hired, trained and motivated staff to fill all restaurant openings.
- Coordinated staff schedules to ensure optimal coverage during peak hours and special events.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Maintained compliance with health regulations and safety standards throughout the establishment.
- Oversaw inventory management by ordering supplies and tracking usage to maintain adequate stock levels.
- Managed cash flow by setting budgets for labor and food costs, ensuring timely payment of bills and taxes, and monitoring accounts receivable and payable.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Assistant Casino Manager
Lucky Lil's Casino
Townsend , MT
01.2021 - 02.2022
- Oversaw cash handling procedures to ensure security and accuracy.
- Resolved customer inquiries and disputes to maintain service quality.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Managed inventory levels to maximize profitability while minimizing losses.
- Ensured that all equipment was properly maintained and serviced on a regular basis.
- Resolved customer complaints in a timely manner while maintaining positive relationships with patrons.
- Generated reports detailing operational performance metrics for upper management review.
- Assisted in the day-to-day operations of the casino, including customer service and cashiering.
- Performed daily audits of gaming revenues for accuracy purposes.
- Maintained accurate records related to financial transactions, employee attendance.
- Resolved customer complaints and payout errors.
Education
GED -
Broadwater High School
Townsend, MTSkills
- Vehicle sales
- Test drives
- Documentation skills
- Sales strategy
- Lead generation
- Customer service
- Customer engagement
- Relationship management
- Cash handling procedures
- Inventory management
- Vehicle preparation
- Time management
- Persuasive communication style
- Communication skills
- Email and telephone etiquette
- Professional demeanor
Timeline
Car Salesperson
Whitehall Automotive
01.2026 - Current
Restaurant Owner
Full Belli Deli
02.2022 - 06.2025
Assistant Casino Manager
Lucky Lil's Casino
01.2021 - 02.2022
GED -
Broadwater High School