MOURAD ESSADIQI
Clermont,FL
Summary
Accomplished Flight Attendant with over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Car Salesperson
Reed Nissan
Clermont, Florida
04.2024 - 11.2025
- Guided customers in selecting vehicles tailored to their specific needs and preferences, enhancing satisfaction.
- Conducted vehicle demonstrations to showcase features and capabilities effectively.
- Coordinated sales paperwork and streamlined financing applications with lenders for efficient processing.
- Developed product knowledge to provide accurate information on vehicle specifications.
- Conducted follow-up calls with customers to strengthen relationships and foster loyalty.
Residential Technician
MrFixIt Garage Doors
Orlando, FL
03.2023 - 04.2024
- Diagnosed mechanical issues and delivered tailored solutions that met customer needs.
- Guided clients in selecting garage door products and features that enhanced their home's security and aesthetics.
- Installed and repaired residential garage doors and openers.
- Performed routine maintenance on garage door systems to ensure reliable operation.
- Maintained accurate records of service calls and repairs completed.
International Flight Attendant
Emirates Airline
Dubai, United Arab Emirates
02.2012 - 05.2022
- Promoted to Business Class crew due to recognized service qualities and outstanding performance; attend to high-profile guests with great attention to detail
- Managed meal services for over 400 passengers in Economy, optimizing logistics under time and space constraints
- Ability to adapt quickly to medical and safety emergencies by using effective communication and conflict resolution skills
- Comprehensively trained in safety, security and group medical in accordance with GCAA; first aid certified
- Received award of recognition for excellent resource management and customer service
- Developed initiatives with upper management to enhance cost efficiency and increase in-flight sales revenues
- Operate in a multi-cultural environment for an award-winning, internationally-recognized airline on the largest fleet of Boeing 777 and Airbus 380 aircraft in the world
Education
Bachelor of Arts & Humaities - English Studies
Mohammed V University Faculty of Letters And Humanities
Rabat, Rabat-Salé-Kénitra06.2009
High School Diploma - Modern Literature
Jabir Ibn Hayyan High School
Sale', Morocco06.2004
Skills
- Vehicle sales
- Sales strategy
- Product knowledge
- Revenue generation
- Customer engagement
- Customer service
- Communication skills
- Computer literacy
Certification
• Health and Safety Induction Certificate MAF Dubai - U.A.E
• Fire Marshall Training Certificate - MAF Dubai - U.A.E
• Fire Marshall Training Certificate - MAF Dubai - U.A.E
Awards
NAJM award from Emirates Airline
Languages
- English
- French
- Arabic
- Little Italian
References
References available upon request.
Timeline
Car Salesperson
Reed Nissan
04.2024 - 11.2025
Residential Technician
MrFixIt Garage Doors
03.2023 - 04.2024
International Flight Attendant
Emirates Airline
02.2012 - 05.2022
Bachelor of Arts & Humaities - English Studies
Mohammed V University Faculty of Letters And Humanities
High School Diploma - Modern Literature
Jabir Ibn Hayyan High School