Alisha Dawson
Cygnet,United States
Summary
Led initiatives to create impactful programs that drive resident engagement and emotional wellness. Collaborated with teams to plan activities and provide specialized care, resulting in increased resident satisfaction. Championed innovative strategies to strengthen community ties and elevate resident joy. Managed staff scheduling and graphic design projects effectively.
Overview
4
4
years of professional experience
Work History
Life Enrichment Lead
Storypoint
Waterville, Ohio, United States
11.2024 - Current
- Fostered a nurturing environment for residents, enhancing their engagement and overall satisfaction in daily activities.
- Implemented tailored life enrichment programs, resulting in noticeable improvements in residents' social interactions and well-being.
- Developed creative workshops that encouraged self-expression, yielding marked gains in resident participation and joy.
- Assessed resident feedback to refine activities, driving substantial improvements in program effectiveness and satisfaction rates.
- Cultivated a vibrant community atmosphere, fostering meaningful connections among residents and promoting their emotional well-being.
- Partnered with staff to design interactive workshops, strengthening teamwork and delivering enriching experiences that elevated resident joy.
Cashier/Customer Service
Bowling Green License Bureau
Bowling Green, OH, United States
01.2022 - 11.2024
- Deliver prompt customer service, resolving issues efficiently and maintaining satisfaction.
- Assist with inquiries and transactions, ensuring accuracy and professionalism.
- Verify cash transactions, maintaining integrity and precise record-keeping.
- Analyze identification documents to ensure compliance with state standards.
- Maintain a clean workspace, fostering a welcoming environment for customers.
Activity Leader
Wood Haven Health Care
Bowling Green, OH, United States
10.2021 - 02.2022
- Spent intentional time with several residents individually, planning small crafts, as well as bonding/connecting on a one-on-one basis.
- Maintained industry cleanliness and hygiene standards, in addition to widespread healthcare employment post-pandemic and Covid requirements/regulations.
- Develop and implement new creative activities to engage residents and enhance their overall well-being.
- Assess the needs and preferences of residents to design and implement activity plans that promote social interaction, cognitive stimulation, and physical mobility.
- Ensure the safety of residents during all activities and implement appropriate measures to prevent accidents or injuries.
- Collaborate with the activities team to develop and implement a comprehensive schedule of events and programs that cater to the diverse interests and abilities of the residents.
- Maintain accurate and up-to-date records of resident participation in activities and track their progress and engagement over time.
Education
High school diploma - undefined
Elmwood High School
Jerry City, OH05.2015
Skills
- Led customer service initiatives to improve client satisfaction Oversaw cash handling procedures to ensure accuracy and security Managed data entry processes to maintain up-to-date records Developed documentation protocols for efficient information retrieval Fostered team collaboration to enhance service effectiveness Directed healthcare support for individuals with special needs Coordinated activity planning to promote client engagement Championed safety compliance measures across operations Handled Staff scheduling and graphic design Highly skilled at organization and attention to detail
Personal Information
Title: Life Enrichment Lead
Timeline
Life Enrichment Lead
Storypoint
11.2024 - Current
Cashier/Customer Service
Bowling Green License Bureau
01.2022 - 11.2024
Activity Leader
Wood Haven Health Care
10.2021 - 02.2022
High school diploma - undefined
Elmwood High School