Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Faltysek

Telferner

Summary

Dynamic General Manager with a proven track record at Casa Ole Mexican Restaurant, excelling in operations management and team leadership. Expert in fostering relationships and enhancing customer satisfaction, I successfully implemented strategies that boosted sales and profitability while cultivating a positive work environment. Skilled in training and development, I prioritize staff growth and engagement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Casa Ole Mexican Restaurant
10.2018 - 09.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Front of House Manager

Buffalo Wild Wings
05.2010 - 04.2015
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.

Education

High School Diploma -

Cumby High School
Cumby, TX

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Training and development
  • Relationship building
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting

Certification

Manager Food Handlers Certified

TABC Certified

Timeline

General Manager

Casa Ole Mexican Restaurant
10.2018 - 09.2025

Front of House Manager

Buffalo Wild Wings
05.2010 - 04.2015

High School Diploma -

Cumby High School

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