Alisha Flying Cloud-Zahn
Minneapolis,MN
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
7
7
years of professional experience
Work History
Bartender
Paninos
Apple Valley, MN
01.2023 - 07.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Created personalized experiences per the guests needs
- Efficient and timely usage of micros/pos
- Multitasking In a fast paced environment with retention of orders and returning guest “usuals”
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender/Server Trainer
Pinstripes
Edina, Minnesota
05.2019 - 01.2023
- Provided drink suggestions to customers based on their preferences
- Performed opening and closing duties including restocking supplies.
- Coached bar personnel on problem solving skills and conflict resolution strategies.
- Provided guidance to bar staff on customer service techniques.
- Ensured compliance with safety regulations during all trainings conducted.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Prepared and led food service training programs to teach staff various tasks.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
Bartender
STK
Miami, Florida
05.2016 - 05.2019
- Checked identification cards for proof of age prior to serving alcohol
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Balanced daily registers and generated sales reports for management.
Education
Bachelor of Science - Criminal Justice
Concordia University, St. Paul
Saint Paul, MN05-2012
Skills
- Suggestive Selling
- Salesmanship
- Extensive wine and spirits knowledge
- Team training and development
- Complex Problem-Solving
- Cocktail list development
- Creative Mixology
- New Hire Training
- Customer service expertise
- Inventory
- Marketing and sales experience
- Performance Improvement
Timeline
Bartender
Paninos
01.2023 - 07.2023
Bartender/Server Trainer
Pinstripes
05.2019 - 01.2023
Bartender
STK
05.2016 - 05.2019
Bachelor of Science - Criminal Justice
Concordia University, St. Paul