Alisha Gillon
Stone Mountain,GA
Summary
Experienced medical administrator focused on improving administrative efficiency and fostering effective communication within healthcare teams.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Emory Healthcare
Atlanta, GA
06.2025 - Current
- Coordinated patient scheduling, referrals, and follow-up appointments across Emory Healthcare clinics.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Managed patient appointments, ensuring efficient scheduling and rescheduling.
- Executed administrative duties, including filing, answering phones, and scheduling appointments to facilitate patient care.
- Supported patient care staff by managing administrative tasks to enhance workflow.
- Built professional relationships with physicians and staff to strengthen collaboration and communication across teams.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Patient Services Coordinator II
Emory Healthcare
Atlanta, GA
07.2024 - 06.2025
- Verified insurance eligibility and updated patient demographics to ensure accurate patient records and facilitate seamless care.
- Registered patients for clinic visits following Emory Healthcare intake procedures.
- Scheduled patient appointments using Emory Healthcare electronic scheduling systems.
- Coordinated front desk workflow and assisted staff with daily patient service tasks to enhance overall patient experience.
- Resolved customer service issues promptly, ensuring compliance with established policies and maintaining patient satisfaction.
- Updated patient demographic information in electronic health record system to ensure accuracy and accessibility. in EHR system.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Monitored waiting areas to ensure patient comfort and adherence to safety protocols. to ensure a comfortable and safe environment for patients and visitors.
Delivery Driver Supervisor
Omnicare of Atlanta
Conyers, Georgia
11.2023 - 06.2024
- Supervised pharmacy delivery drivers at Omnicare Atlanta, managing daily route assignments.
- Trained new drivers on route procedures, customer service, and delivery standards.
- Ensured accuracy and compliance of delivery manifests and shipment paperwork.
- Monitored vehicle readiness, safety checks, and scheduled maintenance for delivery fleet.
- Resolved delivery issues and customer concerns with clear communication.
- Compiled daily delivery reports, highlighting delays caused by weather or traffic conditions.
- Coached staff on job responsibilities to enhance performance and accountability.
- Collaborated with upper management teams to develop long-term plans for improving customer satisfaction levels.
Medical Administrator
East Atlanta Cardiology
Decatur, GA
08.2021 - 11.2023
- Answered patient calls, explained office policies, and routed clinical questions appropriately.
- Prepared visit packets, charts, and records for cardiology providers and staff.
- Supported front desk operations and maintained organized administrative workflows for the practice.
- Developed policies and procedures related to office administration functions.
- Created and issued invoices for services rendered, ensuring accuracy and prompt processing.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Processed payments from patients and third-party payers, maintaining detailed records of transactions.
Education
BBA - Business Administration
Strayer University
Lithonia, GA08-2028
Skills
- Patient scheduling
- Referral coordination
- Insurance verification
- Electronic health records
- Healthcare documentation
- Office administration
- Healthcare management
- Medical terminology
- Team collaboration
- Patient relations
Accomplishments
- Patient Whisperer Award
Timeline
Patient Care Coordinator
Emory Healthcare
06.2025 - Current
Patient Services Coordinator II
Emory Healthcare
07.2024 - 06.2025
Delivery Driver Supervisor
Omnicare of Atlanta
11.2023 - 06.2024
Medical Administrator
East Atlanta Cardiology
08.2021 - 11.2023
BBA - Business Administration
Strayer University