Alisha Guzman
Asheboro,NC
Summary
Results-driven Card Operations Specialist with a strong background in fraud investigation and financial reporting. Expertise in managing disputes and ensuring adherence to regulations, dedicated to enhancing customer trust and operational efficiency.
Overview
5
5
years of professional experience
Work History
Card Operations Specialist
Har-co Credit Union
Bel Air, Maryland
03.2021 - 06.2025
- Conducted and led thorough investigations into financial crimes.
- Analyzed reports for suspicious activities.
- Managed and resolved all member disputes.
- Worked alongside VP Operations to establish effective department policies and procedures.
- Performed time-sensitive investigations on diverse fraud cases, including check fraud, wire fraud, and identity theft.
- Audited Reg E and Reg Z claims for adherence to regulations.
- Reviewed mobile deposits, and processed wires.
- Balanced, reconciled general ledgers.
- Delivered training sessions to staff on fraud trends, electronic services, and compliance.
Teller
Har-co Credit Union
Bel Air, Maryland
10.2020 - 03.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers with account inquiries and provided information on banking products.
- Conducted routine audits of teller drawers and the vault.
- Balanced cash drawers on a daily basis.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Warehouse Order Picker/Picker Packer
Sephora Distribution Center
Aberdeen, Maryland
07.2020 - 01.2021
- Accurately picked and packed cosmetic orders for distribution.
Pharmacy Technician
Walgreens
Bel Air, Maryland
04.2020 - 10.2020
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Answered telephones to respond to questions or requests.
Education
Some College (No Degree) - Chemistry Calculus Based Physics
Harford Community College
Bel Air, MDSkills
- Fraud analysis and financial crime investigation
- Financial reporting and regulatory compliance (Reg E, Reg Z, Reg D, Reg CC, VISA, and Mastercard rules, AML compliance, etc)
- Data auditing and transaction analysis
- Dispute resolution and conflict management
- Customer service and support
- Risk management strategies
- Banking operations and payment processing
- Attention to detail and critical thinking
- Problem solving and decision-making skills
- Policy development and staff training
- Leadership and six sigma methodologies
- Verbal and written communication skills
- Microsoft applications
Timeline
Card Operations Specialist
Har-co Credit Union
03.2021 - 06.2025
Teller
Har-co Credit Union
10.2020 - 03.2021
Warehouse Order Picker/Picker Packer
Sephora Distribution Center
07.2020 - 01.2021
Pharmacy Technician
Walgreens
04.2020 - 10.2020
Some College (No Degree) - Chemistry Calculus Based Physics
Harford Community College
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