Alisha Harper
Atlanta,GA
Summary
To obtain an Administrative position with a focus on Client Relations/Customer Service with an organization that affords opportunities for me to utilize my skills and abilities to their fullest potential and one that will allow me opportunities for growth and advancement within the company. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
21
21
years of professional experience
Work History
Store Manager
FINISHLINE
Atlanta
05.2013 - Current
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Review operational records and reports to project sales and determine profitability
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Forklift Operator
SAM'S CLUB
Morrow
06.2003 - 09.2012
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
Education
High School Diploma -
RIVERDALE HIGH SCHOOL
Riverdale, GA05.2002
Skills
- Stocking (10 years)
- Sales (10 years)
- Forklift (9 years)
- Customer Service (10 years)
- Merchandising (10 years)
- Retail Management (10 years)
- Profit & Loss (10 years)
- Management (10 years)
- Payroll (10 years)
- Cash Handling (10 years)
- Recruiting (10 years)
- Inventory Control (10 years)
Personal Information
Title: Store Manager - FINISHLINE
Timeline
Store Manager
FINISHLINE
05.2013 - Current
Forklift Operator
SAM'S CLUB
06.2003 - 09.2012
High School Diploma -
RIVERDALE HIGH SCHOOL