Alisha Highland
Coolville
Summary
Results-driven Operations Manager with 16 years of experience in financial operations, focusing on debit and credit card programs, fraud mitigation, and ACH processing. Led mobile wallet deployments and launched a Visa Platinum cash back credit card. Managed hybrid teams while overseeing ATM fleets and cash delivery services, excelling in relationship building and problem-solving in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Operations Manager
OUCU Financial
04.2009 - 09.2025
- Led team responsible for daily debit and credit card processing, fraud claim research, ACH transactions, wire transfers, mobile deposits, and share draft processing, ensuring all deadlines were met.
- Maintained strict adherence to compliance rules and regulations, resulting in error-free annual audits.
- Developed and implemented operational efficiencies to streamline workflows and reduce turnaround times across departments, improving service quality for members.
- Led projects that improved the card portfolio and ensured competitive functionality, supporting ongoing growth of card programs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented debit and credit mobile app, enhancing user experience with features like card lock, travel notifications, and transaction alerts.
- Acted as the primary contact for card vendors and processors, facilitating effective communication and issue resolutions.
- Participated in frequent training sessions and webinars to remain current with mandates, regulatory updates, and ongoing business education.
Education
High School Diploma -
Federal Hocking High School
Stewart, Ohio05-2000
Skills
- Project management
- Workflow optimization
- Regulatory compliance
- Fraud prevention and risk management
- Process improvement
- Insurance claims processing
- Statistical analysis
- Decision making
- Team leadership
References
- Stephanie Buckley, Eastern Local Schools, 740-516-1648
- Melanie Stoncel, OUCU Financial, 740-517-9807
- Amy McCune, OUCU Financial, 740-447-4164
Timeline
Operations Manager
OUCU Financial
04.2009 - 09.2025
High School Diploma -
Federal Hocking High School