HAROLD B. PHILLIPS III
Troy/Bronx,NY
Summary
Dynamic Operations Manager with a proven track record at National Support Solutions, excelling in inventory management and team collaboration. Spearheaded initiatives that enhanced operational efficiency, achieving significant cost reductions while fostering a culture of continuous improvement. Adept at strategic planning and conflict resolution, driving exceptional client satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
National Support Solutions
Albuquerque, New Mexico
05.2025 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Coordinated logistics and supply chain management for timely service delivery.
- Developed staff training programs to improve team performance and compliance.
- Managed inventory systems to ensure optimal stock levels and reduce waste.
- Implemented quality control measures to maintain service standards and client satisfaction.
- Led cross-functional meetings to align departmental goals and strategies.
- Analyzed operational data to identify areas for improvement and cost reduction.
- Fostered a collaborative work environment through effective communication and teamwork initiatives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed key performance indicators to measure effectiveness of operational processes.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
National Account Manager
Cypress Point Construction
Cypress, Texas
08.2024 - 05.2025
- Managed key client accounts to ensure satisfaction and retention.
- Developed strategic sales plans aligned with company goals and client needs.
- Coordinated cross-functional teams to deliver project updates and solutions.
- Conducted regular market analysis to identify new business opportunities.
- Facilitated contract negotiations to establish favorable terms for clients.
- Maintained detailed records of account activities in CRM software.
- Developed mitigation strategies to address environmental risks and compliance issues.
- Coordinated with cross-functional teams to implement safety protocols and procedures.
- Analyzed risk assessments to identify potential hazards in operations.
- Trained staff on best practices for environmental management and safety guidelines.
- Managed documentation for regulatory compliance and environmental reporting initiatives.
- Facilitated communication between stakeholders to ensure alignment on mitigation efforts.
- Reviewed project plans to ensure adherence to environmental regulations and standards.
- Conducted regular audits of processes to identify areas for improvement in safety measures.
- Upheld customer satisfaction by managing and complaints.
- Investigated incidents and accidents to determine root cause and recommend corrective actions accordingly.
- Advised on methods for reducing costs associated with workplace health and safety programs.
- Developed mitigation strategies to reduce risk and increase safety in the workplace.
- Ensured compliance with relevant laws and regulations by regularly reviewing changes in legislation.
- Served as a liaison between departments when coordinating responses to environmental emergencies.
- Conducted regular training sessions for employees on proper safety protocols.
- Assisted in creating a comprehensive health and safety program that meets OSHA standards.
- Managed budgets related to mitigation efforts such as purchasing personal protective equipment.
- Coordinated with local authorities to ensure compliance with applicable laws and regulations regarding hazardous materials handling, storage, transportation, disposal.
- Assessed potential risks associated with projects and implemented plans to minimize those risks.
- Reviewed existing policies and procedures for mitigating hazards and developed new ones as needed.
- Collaborated with senior management to identify areas of improvement related to risk management processes and procedures.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
- Provided guidance on best practices for hazard identification and risk assessment.
- Responded promptly to inquiries from employees regarding their concerns about workplace hazards or risks.
- Created reports summarizing findings from investigations into workplace accidents and incidents.
- Analyzed data from inspections and audits to identify trends in potential risks or hazards.
- Developed emergency response plans in the event of an incident or disaster.
- Maintained records of all safety-related activities including accident reports, inspection results, training logs.
- Prepared presentations about current issues relating to occupational health and safety topics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Outside Adjuster
Allstate Insurance Company
04.2024 - 09.2024
- Conducted thorough investigations of property and casualty claims by visiting the sites of loss, interviewing claimants, and gathering evidence to assess damages.
- Evaluated and documented property damages, estimating repair costs using industry-standard software and guidelines.
- Collaborated with policyholders, contractors, and legal representatives to resolve claims in a fair and timely manner.
- Analyzed insurance policies to determine coverage, limits, and exclusions relevant to each claim.
- Maintained detailed records of all communications and findings, ensuring compliance with regulatory requirements and company policies.
- Provided exceptional customer service, explaining the claims process and addressing policyholder questions and concerns.
- Utilized negotiation skills to settle claims efficiently, balancing the interests of the policyholder and the company.
- Participated in ongoing training and professional development to stay updated on industry trends, regulations, and best practices.
Large Loss (CAT) Project Manager
Service Master Restore
Green Island, NY
03.2023 - 04.2024
- Successfully managed multiple projects concurrently, adhering to strict deadlines.
- Maintained comprehensive documentation for each project, including specifications, change orders, and invoices.
- Oversaw vendor and supplier contracts, delegating tasks and communicating deliverables effectively.
- Identified project-related risks and formulated mitigation strategies.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
Large Loss Project Manager
First On Site
New York, NY
06.2021 - 03.2023
- Defined specific project goals to monitor progress and assess outcomes effectively.
- Identified opportunities for improvement, providing focused insights for decision-makers to implement changes.
- Set and enforce clear objectives to foster collaborative efforts among team members.
- Analyzed needs and coordinated resource allocation to meet quality standards timely and economically.
Large Loss Project Manager
Servpro of NYC
07.2020 - 06.2021
- Managed large-scale restoration projects across various locations, overseeing the full lifecycle from initial assessment to project completion.
- Conducted on-site evaluations of damages to develop comprehensive project plans, timelines, and budgets tailored to client needs.
- Coordinated with insurance adjusters, contractors, and clients to facilitate effective communication and ensure timely project execution.
- Led and trained project teams, ensuring adherence to Servpro's standards of quality and safety throughout the restoration process.
- Implemented strategic solutions to mitigate damages and reduce costs while maximizing efficiency and client satisfaction.
- Monitored project progress and adjusted plans as necessary to meet evolving client requirements and industry standards.
- Prepared detailed reports and documentation for project stakeholders, including progress updates, financial summaries, and post-project evaluations.
- Fostered strong client relationships through consistent communication, addressing concerns and providing solutions to enhance customer satisfaction.
Education
Bachelor of Science - Management
DeVry Education
Manhattan, NY04-2004
Skills
- Inventory Management
- Quality control
- Staff training
- Operational analysis
- Customer relationship management
- Project coordination
- Risk assessment
- Leadership development
- Data analysis
- Document Management
- Vendor Sourcing
- Technical Support
- Project Planning
- Client Relations
- Project Scope Analysis
- Coaching and Mentoring
- Software Development Lifecycle
- Customer Relations Specialist
- Site Safety Coordination
- Cost Reduction and Containment
- Performance Evaluations
- Process optimization
- Supply chain management
- Effective communication
- Team collaboration
- Problem solving
- Strategic planning
- Conflict resolution
- Customer service
- Work flow planning
- High-pressure environments
- Cross-functional communication
- Contract management
- Performance management
- Project management abilities
- Revenue generation
- Business administration
- P&L management
- Cross-functional communications
- Inventory control
- Contract negotiation
- Organizational management
- Corporate partnerships
- Financial management
- Business and operations management
- Business planning
- Regulatory compliance
- Schedule management
- Multi-unit operations management
- Logistics management
- Policies and procedures implementation
- Stakeholder relations
- Social media marketing
- Customer relations specialist
- Planning and implementation
- Sales background
- Supply chain logistics
- Staff development
- Product management
- Team building/leadership
- Incidents management
- Data management
- Budgeting and cost control
- Workforce training
- CSS
- Operational efficiency
- Program administration
- Assignment delegation
- Engineering
- Workflow optimization
- Startup turnaround strategies
- Market research
- Capital investment planning
- Onboarding and orientation
- Performance reporting
- Process automation
- Project management
- Microsoft office suite expert
- Market research, forecasting, and analysis
- Schedule oversight
- Forecasting and scheduling
- Financial forecasting
- Process improvement
- KPI tracking
- Vendor sourcing
- Cost control
- Staff management
- Logistics oversight
- Building and facility management
- Operations oversight
- Microsoft office expertise
- Oracle database management
- FLUENT IN Spanish
Timeline
Operations Manager
National Support Solutions
05.2025 - Current
National Account Manager
Cypress Point Construction
08.2024 - 05.2025
Outside Adjuster
Allstate Insurance Company
04.2024 - 09.2024
Large Loss (CAT) Project Manager
Service Master Restore
03.2023 - 04.2024
Large Loss Project Manager
First On Site
06.2021 - 03.2023
Large Loss Project Manager
Servpro of NYC
07.2020 - 06.2021
Bachelor of Science - Management
DeVry Education