Alisha Highland
Coolville,OH
Summary
Operations Manager with 16 years of experience leading a team and overseeing a range of financial operations, including debit and credit card programs, rewards program, fraud and loss mitigation processes, ACH processing, wire transfers, share draft processing, and mobile deposits. Managed an ATM fleet and cash delivery services. Demonstrated expertise in overseeing intricate projects, including processing conversions, mobile wallet deployments, digital card issuance, and the successful implementation of a new cash back credit card.
Overview
17
17
years of professional experience
Work History
Operations Manager
OUCU Financial
04.2009 - 02.2026
- Led a team responsible for the daily debit and credit card processing, ACH transactions, wire transfers, processing mobile deposits, share draft processing ensuring deadlines are met.
- Managed numerous projects that enhanced the card portfolio and kept the functionality relevant with competitor's that helped with continued growth of the card programs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented new products and services such as a debit and credit mobile app that offered features like card lock, travel notifications and transaction alerts.
- Identified training needs within the team and other departments, and delivered trainings to address those needs.
- Maintained strict adherence to compliance rules and regulations, resulting in error-free annual audits.
- Developed and implemented operational process efficiencies to streamline workflows, reduce turnaround times across departments that helped provide better quality service for members.
- Served as the primary contact for card vendors and processors, ensuring effective communication and issue resolutions.
- Attended regular trainings and webinars to stay up to date on necessary mandates, regulation changes and for continued business education. Served on a fraud committee.
Education
High School Diploma -
Federal Hocking High School
Stewart, Ohio05-2000
Skills
- Maintaining compliance with rules and regulations
- Creating efficiencies and structured workflows
- Project management
- Statistical reporting
- Effective decision making
- Team leadership
- Insurance claims
- Fraud and risk mitigation
Timeline
Operations Manager
OUCU Financial
04.2009 - 02.2026
High School Diploma -
Federal Hocking High School