Alisha Iorio
Davidsonville,MD
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Manager
FIRST CALL MEDICAL/Centennial Medical Primary Care
Elkridge, MD
05.2021 - Current
- Adhere to legal and ethical standards
- Staff Schedules
- Provide sick/ vacation leave backup for medical assistants/ Clinical Specialist and clinic support staff when no other resources are available
- Utilize EMR for documentation, reporting and data collection
- Ensuring workflows and standing protocols are followed by the team
- Manage inventory (both clinical and office)
- Manage the flow of patients to ensure wait times are kept to a minimum ensuring increased efficiency
- Monitor team to ensure workflow process is followed to ensure that higher acuity patients have priority
- Patient satisfaction, develop workflows to improve patient outcomes
- Attending weekly lead meetings to review organizational goals and develop processes to ensure goals are being met
- Lab compliance
- Chart audits
- Properly identifying CMG patients for referral to RN if she is not on site
- Report issues/ concerns/ needs to Manager daily by presenting suggestions and solutions that will lead to resolution
- Utilize teams and email for communication purposes
- Assist with interviews
- Organize and assign duties and tasks to team members
- Performs other duties as assigned by management
- Training new hires
- Ongoing training for current team members
- Assist providers to get urgent follow-up with specialist for patients that need it
- Triage patients when patient flow demands
- Ensure team is trained on proper use of PPE
- Utilization of CMG ancillary department
- Performs other duties as assigned by manager
- Reviewing/analyzing weekly, monthly, and quarterly data to analyzing data to enhance the success and performance of the practice.
Lead Medical Assistant
Centennial Medical Center/First Call Medical Center
Elkridge, MD
01.2018 - 05.2021
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
- Saves providers time by helping with office procedures such as ear lavages, performing Urinalysis, A1C, INR, EKG and PFT testing etc
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Clean and prepare examination rooms prior to patient appointments
- Maintain patient confidence and protect operations by keeping patient care information confidential.
Medical Assistant
TMS Neurohealth
Glen Burnie, MD
04.2015 - 01.2016
- Effectively run treatment, examine patients in, execute scheduling, provide phone services and weekly status while professionally use Excel & Microsoft word for weekly and monthly status
- Accomplish motor threshold mapping with attending doctor or medical director, execute operation of machines and preparation of chairs which includes setting measurements before each patient's treatment as well as efficiently perform consultation with prospect patients
- Obtained and monitored patient vitals
- Performed swab tests for genetic testing.
Office Manager & Medical Assistant
Mental Health
Glen Burnie, MD
03.2014 - 03.2015
- Superintended finances including cash flow, payroll, charge entry, co-payments, and accounts payable while examined patients in and out, equipped files, responded to phones and planned appointments
- Proactively verified insurance coverage, called in prescriptions, and functioned as personal secretary for doctor
- Professionally trained and hired personnel, sustained employee files and administered daily staff activities
- Established an effective and smooth work environment, introduced HIPAA-related compliance policies and procedures
- Accomplished and fixed schedules of physician, staff and patients plus interviewed, hired and trained staff
- Obtained patient vitals, collected urine specimens and performed swab tests for genetic testing.
Front Desk Representative & Medical Assistant
Dr. Andrew Gergely and Associates
Edgewater, MD
02.2013 - 03.2014
- Structured all documents, sustained all electronic records and logs as well as planned, arranged and allocated incoming mail to all employees and booked patient appointments in an efficient manner
- Actively handled copayments, structured patient files, called prescriptions in for patients, coded appointments with proper billing codes and gained authorization from insurance companies.
Education
Nationally Registered Certified Medical Assistant -
NAHP
Skills
- EMR
- Vital Signs
- Epic
- Patient Care
- Supervising experience
- Healthcare management
- Triage
- Medical scheduling
- Blood sampling
- Medical receptionist
- Specimen collection / processing
- Anatomy knowledge
- Medical Office Experience
- Medical Records
- Insurance Verification
- Medical terminology
- Communication skills
- EKG
- Front desk
- EMR systems
- English
- Clerical Experience
- Medical Coding
- Laboratory Experience
Certification
- CPR
- NRCMA
Assessments
- Medical terminology, Proficient, 10/01/21
- Office manager, Proficient, 08/01/22
- Attention to detail, Proficient, 08/01/22
Personal Information
- Title: Clinical Manager
- Work Permit: Authorized to work in the US for any employer
Timeline
Clinical Manager
FIRST CALL MEDICAL/Centennial Medical Primary Care
05.2021 - Current
Lead Medical Assistant
Centennial Medical Center/First Call Medical Center
01.2018 - 05.2021
Medical Assistant
TMS Neurohealth
04.2015 - 01.2016
Office Manager & Medical Assistant
Mental Health
03.2014 - 03.2015
Front Desk Representative & Medical Assistant
Dr. Andrew Gergely and Associates
02.2013 - 03.2014
Nationally Registered Certified Medical Assistant -
NAHP