Alisha Jewels

• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Developed and maintained positive relationships with clients to maximize collections.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Generated monthly accounts receivable reports to submit developments for management review.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Monitored accounts to verify compliance with payment terms and schedules.
• Input financial data and produced reports using [Software].

• Utilized specialized software to process incoming claims, enter data and generate reports.
• Managed workload and priorities to meet claims processing meet deadlines.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Followed up with insurance companies on unresolved issues.
• Responded to insurance inquiries, providing detailed explanations of insurance policies and claims processes.
• Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
• Monitored claims processing trends to identify potential areas of improvement.
• Tracked and reported on claims processing metrics to aid senior management in making informed decisions.

· Handling a large influx of calls on a multi-line phone

· Creating new customer accounts

· Manage and monitor company/customer aged receivables

· Preparing all NYC Dept of Transportation permit applications

· Monthly Billing/Computation of overweight container tickets

· Monitoring dispatcher's daily schedule

· Accounts receivable/payable

· Scheduling appointments/resolving schedule conflicts

· Creating customer proposals

· Requesting and obtaining customer COI's from insurance broker

· Inventory of work materials

· Scheduling legal hearings and payments for NYC violations

· Preparing and filing quarterly NYC Business Integrity Commission customer register

· Monitoring tenant's monthly rental and utility payments for multiple properties

· Maintaining all employee files

• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Provided excellent customer service, developing and maintaining client relationships.
• Monitored customer accounts to identify and rectify billing issues.
• Processed and verified invoices to secure accuracy of billing information.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers commercial insurances to obtain timely and accurate payments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Reviewed and reconciled customer accounts to manage accuracy of payments.
• Prepared and submitted monthly billing reports to management for financial overview.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.