Alisha Jones
Battle Ground,WA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Woodland Fire Dispatcher 2
State Of Washington
Castle Rock, WA
05.2024 - 10.2024
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Coordinated resources between multiple agencies during multi-agency responses.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
Concierge Volunteer Services
PeaceHealth St. John Medical Center
Longview, WA
08.2020 - 04.2024
- Provided excellent customer service and facility information/directions by greeting those who entered the premises and ensured their needs were met.
- Identified, issued proper ID, and directed vendors with appointments to the proper location.
- Documentation and logging of data in a computerized tracking system.
- Gave clear directions to persons and/or provided escort services to the desired location.
Patient Access Representative
PeaceHealth St. John Medical Center
Longview, WA
04.2021 - 08.2021
- Assisted in coordinating the activities between scheduling, insurance verification, and pre-certification. Acted as a clinical liaison with physician practices, interacting with pre-visit services.
- Pre-registered or registered patients with accurate patient demographics, financial data.
- Collected patient balances, co-payment, co-insurance, or other payment types.
- Verified coverage and ensured all insurance requirements were met, as well as obtaining all prior authorizations and/or referrals, as appropriate, prior to patient arrival.
- Responded to customer and family inquiries.
- Assists with departmental coverage as needed.
- Managed daily appointment schedules, which would include reminder calls and calling all referrals.
- Performed other duties as assigned.
Customer Service Cashier
4 Corners Farm & Garden
Castle R, WA
08.2019 - 09.2020
- Greeted customers and provided friendly customer service.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Castle Rock High School
Castle Rock, WASkills
- Self-Directed Motivation
- Problem-solving aptitude
- Conflict resolution
- Team collaboration
- Multitasking and organization
- Friendly and outgoing
- Detail-oriented approach
- Strong interpersonal skills
Timeline
Woodland Fire Dispatcher 2
State Of Washington
05.2024 - 10.2024
Patient Access Representative
PeaceHealth St. John Medical Center
04.2021 - 08.2021
Concierge Volunteer Services
PeaceHealth St. John Medical Center
08.2020 - 04.2024
Customer Service Cashier
4 Corners Farm & Garden
08.2019 - 09.2020
High School Diploma -
Castle Rock High School
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