Alisha Kearney
War,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Fraud Specialist
Santander
10.2021 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Developed and implemented procedures to detect and prevent fraud.
Business Specialist
Santander Bank Us
04.2021 - 09.2021
- Conducted research to identify customer needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Consistently built long-term relationships with existing and new customers.
- Developed growth strategies based on customer satisfaction and financial gain.
Customer Service Representative
Santander Bank Us
11.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Aldi USA
11.2013 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Some College (No Degree) - Business Management
Rhode Island College
Providence, RISkills
- Customer Needs Assessments
- Customer Care
- Setting Up Profiles
- Resource Utilization
Timeline
Fraud Specialist
Santander
10.2021 - Current
Business Specialist
Santander Bank Us
04.2021 - 09.2021
Customer Service Representative
Santander Bank Us
11.2020 - 03.2021
Sales Associate
Aldi USA
11.2013 - 12.2020
Some College (No Degree) - Business Management
Rhode Island College
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