Deonnica Andrews
Dallas,TX
Summary
Motivational leader whose strong organizational skills and critical & creative thinking has advanced team building and customer service skills for well over 15 years. A caring professional who has Experience stepping into roles and quickly making positive changes to drive company success with the Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Fraud Specialist
JPMorgan Chase
11.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Billing Manager
Spectrum
10.2020 - 11.2022
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Resolving escalations for a team of 5-10 customer service rep or billing complaints
- Conducted performance reviews and implemented improvement plans.
Background Acting
Central Casting
05.2017 - 09.2020
- Learned scripts to understand characters' relationships and develop role interpretations.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Attended various auditions with 97% success rate.
- Mentored new and aspiring actors by sharing tips and tricks related to networking, auditions and landing parts.
Security Account Manager
Apple Support
01.2013 - 05.2017
- Performed basic troubleshooting procedures on iOS devices and MAC OS Computers
- Reviewing client billing statements and facility unbilled charges for correctness and accuracy of charges
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Delivered exceptional leadership skills while maintaining a high degree of professionalism, while managing & growing a team of 5-15 people in a prompted role
CSR
AOL Verizon
04.2010 - 02.2013
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customersAn unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.Experience supporting customers via phone, e-mail, chat, and/or in person.Communicate with customers in a metrics-driven environment
Education
GED -
Modesto High School
Modesto, CA05.2021
Volunteer
HOSEA FEED THE HUNGRY AND HOMELESS, INC.
Dance Teacher
Platinum Plus Dance Studios
Stockton, CA2007
Volunteer
Oakland Promise
Oakland, CA2005
Volunteer -
YMCA Youth Developer Assistance
Oakland, CA2003
Skills
- Active Listening Skills
- Business Development
- Client Relations Skills
- Customer Needs Assessments
Timeline
Fraud Specialist
JPMorgan Chase
11.2022 - Current
Billing Manager
Spectrum
10.2020 - 11.2022
Background Acting
Central Casting
05.2017 - 09.2020
Security Account Manager
Apple Support
01.2013 - 05.2017
CSR
AOL Verizon
04.2010 - 02.2013
GED -
Modesto High School
Volunteer
HOSEA FEED THE HUNGRY AND HOMELESS, INC.
Dance Teacher
Platinum Plus Dance Studios
Volunteer
Oakland Promise
Volunteer -
YMCA Youth Developer Assistance
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