Kyle Johnson
Cottleville,MO
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Specialist
Citibank
11.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Monitor and review calls for new hire classes and provide feedback
Sales Representative
CarShield
01.2018 - 10.2022
- Assisting customers in selecting the best warranty coverage for their vehicles
- Continued education to maintain current knowledge of products and services offered
- Train new employees in sales tactics
- Sales closing average > 35%
- Monitor calls for training
Sales Associate
Verizon Wireless
11.2016 - 01.2018
- Phone, plan, and electronics sales
- Reviewed and managed customer accounts
Education
A.A.S - IT/Cybersecurity
St. Charles Community College
to take the CompTIA A+ certification exam in -
Francis Howell Central High School
2011
Skills
- Customer Accounts Management
- Client Relations Skills
- Corrective Actions
- Performance Feedback
- Dispute Resolution
- Active Listening Skills
- Reading Comprehension
- Report Creation
- Data Analysis
Certification
Property and Casualty license (Missouri, and California)
Timeline
Fraud Specialist
Citibank
11.2022 - Current
Sales Representative
CarShield
01.2018 - 10.2022
Sales Associate
Verizon Wireless
11.2016 - 01.2018
A.A.S - IT/Cybersecurity
St. Charles Community College
to take the CompTIA A+ certification exam in -
Francis Howell Central High School
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