Alisha Keatts
HAGERSTOWN,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Washington County Board of Education
08.2023 - Current
- Conduct research, compile data, and prepare papers for consideration and presentation by the administration
- Coordinate conferences, meetings, or special events, such as luncheons or school events
- Utilize specialized education systems to maintain attendance records.
SMB Client Services Supervisor
11.2015 - 02.2019
- Supervised 30 representatives and helped them with procedures
- Handled escalated issues from high-valued clients
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Worked closely with Project Management to develop new programming for client pricing.
Imaging Assistant
Diagnostic Imaging Services
04.2013 - 11.2015
- Assisted with scheduling patients for radiological procedures via phone and in person
- Responsible for obtaining all necessary clinical information and authorizations for nuclear studies
- Scheduled patients in person for specialized studies.
Education
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
Arizona07.2025
High School Diploma -
South Hagerstown High School
HagerstownSkills
- High-Level Experience With Project Management
- High-Level Interpersonal Communication Skills
- Distinguished Time Management Skills
- Strong Written and Oral Skills
- Distinguished MS Office Skills
- Multi-Line Telephone Systems
- Microsoft Windows
- Database Organization
Timeline
Administrative Assistant
Washington County Board of Education
08.2023 - Current
SMB Client Services Supervisor
11.2015 - 02.2019
Imaging Assistant
Diagnostic Imaging Services
04.2013 - 11.2015
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
High School Diploma -
South Hagerstown High School