Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALISHA KIMATU

Austin

Summary

Dynamic professional with experience in high-pressure customer service environments. Skilled in resolving inquiries and adapting to new technologies quickly, consistently achieving quality standards and maintaining a positive customer experience.

Overview

10
10
years of professional experience

Work History

Critical Safety Specialist

TaskUs
New Braunfels, TX
03.2024 - Current
  • Assisted customers in critical situations and times of crisis.
  • Provided prompt and effective responses to customer inquiries via phone and email.
  • Resolved customer inquiries efficiently through phone and chat channels.
  • Maintained a positive demeanor while handling challenging customer situations.
  • Adapted quickly to new software applications and updates.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved customer complaints by identifying issues and implementing solutions to enhance satisfaction.

Digital Marketing Intern

It's Lauren's Place
Austin, TX
05.2024 - 09.2024
  • Developed and implemented social media content strategies to enhance brand visibility.
  • Conducted market research to identify trends and optimize digital marketing campaigns.
  • Assisted in creating engaging email marketing campaigns to increase customer engagement.
  • Analyzed website traffic using Google Analytics, providing insights for performance improvement.
  • Supported SEO initiatives by optimizing website content for search engine rankings.

Green Screen Operator/Retail Sales Associate

Picsolve
Grapevine, TX
09.2015 - 05.2017
  • Operated machinery to ensure efficient production flow and adherence to safety protocols.
  • Monitored equipment performance, performing routine maintenance to minimize downtime.
  • Collaborated with team members to optimize workflow and enhance overall productivity.
  • Conducted quality checks on products, ensuring compliance with company standards.
  • Assisted in training new employees on operational procedures and safety guidelines.

Education

Associate of Arts - Communications

Austin Community College
Austin, Texas, TX
05-2026

Skills

  • Customer service
  • Customer support
  • Written and oral communication
  • Call center operations
  • Customer satisfaction
  • Data entry
  • Incident reporting

Timeline

Digital Marketing Intern

It's Lauren's Place
05.2024 - 09.2024

Critical Safety Specialist

TaskUs
03.2024 - Current

Green Screen Operator/Retail Sales Associate

Picsolve
09.2015 - 05.2017

Associate of Arts - Communications

Austin Community College