Dynamic professional with experience in high-pressure customer service environments. Skilled in resolving inquiries and adapting to new technologies quickly, consistently achieving quality standards and maintaining a positive customer experience.
Overview
10
10
years of professional experience
Work History
Critical Safety Specialist
TaskUs
New Braunfels, TX
03.2024 - Current
Assisted customers in critical situations and times of crisis.
Provided prompt and effective responses to customer inquiries via phone and email.
Resolved customer inquiries efficiently through phone and chat channels.
Maintained a positive demeanor while handling challenging customer situations.
Adapted quickly to new software applications and updates.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Resolved customer complaints by identifying issues and implementing solutions to enhance satisfaction.
Digital Marketing Intern
It's Lauren's Place
Austin, TX
05.2024 - 09.2024
Developed and implemented social media content strategies to enhance brand visibility.
Conducted market research to identify trends and optimize digital marketing campaigns.
Assisted in creating engaging email marketing campaigns to increase customer engagement.
Analyzed website traffic using Google Analytics, providing insights for performance improvement.
Supported SEO initiatives by optimizing website content for search engine rankings.
Green Screen Operator/Retail Sales Associate
Picsolve
Grapevine, TX
09.2015 - 05.2017
Operated machinery to ensure efficient production flow and adherence to safety protocols.
Monitored equipment performance, performing routine maintenance to minimize downtime.
Collaborated with team members to optimize workflow and enhance overall productivity.
Conducted quality checks on products, ensuring compliance with company standards.
Assisted in training new employees on operational procedures and safety guidelines.
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited