Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Genevieve Avila

Genevieve Avila

Cibolo,TX

Summary

Accomplished Office Manager with a proven track record at Dallas Trailer Repair, enhancing operational efficiency and client satisfaction through expert office management and exceptional customer service. Skilled in AP/AR and staff management, successfully streamlined processes, significantly improving document accessibility and reducing order processing times. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Critical Safety Agent

Taskus
03.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Office Coordinator

LKQ Corporation - Keystone Automotive
03.2021 - 01.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to 13 staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Assist the "check-in" of Route Salespeople to verify receipt of signed
    invoices and proper payment of C.O.D
  • Research items returned for credit by customers. Handle customer
    requests for invoice copies

Office Manager

Dallas Trailer Repair
09.2014 - 02.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Managed budget for seven locations, ordered office supplies
  • Crossed train in all the departments
  • Kept up-to-date on inspection regulations, codes, ordinances and techniques.
  • Maintained up-to-date knowledge on DOT regulations and industry trends, ensuring accurate assessments during inspections.
  • Ensured regulatory compliance by verifying proper documentation for drivers, vehicles, and cargo.
  • Inspected systems and equipment to identify unscheduled maintenance and repair needs.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures via email and phone calls
  • Closed work orders out by accepting payments, issuing receipts, and filing documents
  • Managed daily cash handling operations, ensuring accurate accounting records were maintained.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Reduced order processing time by automating purchase orders and invoicing systems.
  • Handled office supply inventory management. Saved the company over
    $5,500 annually for 7 locations

Education

Associate of Applied Science - Business Administration And Management

University of The Incarnate Word
San Antonio, TX
03.2000

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Billing
  • Bookkeeping
  • Document Management
  • Account Reconciliation, AP/AR
  • Credit and collections
  • Staff Management
  • Operations Management
  • Human Resources
  • Policy Implementation
  • Expense Reporting
  • Budgeting expertise

Certification

  • A+ Computer Cetifications

Timeline

Critical Safety Agent

Taskus
03.2024 - Current

Office Coordinator

LKQ Corporation - Keystone Automotive
03.2021 - 01.2024

Office Manager

Dallas Trailer Repair
09.2014 - 02.2021

Associate of Applied Science - Business Administration And Management

University of The Incarnate Word

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Genevieve Avila