Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alisha Kralcik

Marshfield,WI

Summary

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Patient Accounts Counselor

Dental Clinic Of Marshfield
Marshfield, WI
02.2022 - 07.2022
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Type software.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Monitored front areas so that questions could be promptly addressed.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Rural Mail Carrier

Usps
Marshfield , WI
05.2013 - 07.2021
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Signed and received mail with signature requirements upon delivery and loading.

Education

Medical Transcription

North Central Technical College
Spencer, WI

Colby High School
Colby, WI
05.2001

Skills

  • Friendly and Relatable
  • Insurance Coverage Verification
  • Typing and 10-Key Entry
  • Mail and Package Distribution
  • Customer Experience
  • Patient Contact
  • Customer Care
  • Past Due Balance Management
  • Customer Satisfaction
  • Service Quality
  • Balance Sheets
  • Tracking Spreadsheets
  • Procedures Scheduling
  • Prioritizing and Planning
  • Proactive and Focused
  • Adaptable to Changing Conditions
  • HIPAA Guidelines
  • Collections and Invoice Processing
  • Explaining Policies
  • Benefits Explanations
  • Accounts Payable and Accounts Receivable

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Timeline

Patient Accounts Counselor

Dental Clinic Of Marshfield
02.2022 - 07.2022

Rural Mail Carrier

Usps
05.2013 - 07.2021

Medical Transcription

North Central Technical College

Colby High School

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Alisha Kralcik