Katia Diaz
Summary
Talented Financial Rep, proven successful in leading administrative team members in high-volume Billing/Call settings. Knowledgeable about medical billing regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Goal-oriented financial representative with 7 years of experience in customer service and related positions. Lead teams effectively to maximize productivity while retaining service quality. Demonstrated proficiency in customer service .
Assists others on down times,always on Top Performers list,with most collected revenues and best customer attentions
Overview
11
11
years of professional experience
Work History
Patient Accounts
UNC Health Care
Chapel Hill, NC
11.2015 - Current
- Worked Dietary Dept from (UNC Food and Nutrition services) 11/2015 - 12/2017
- Acted as a Liaison between Dietary services and Dieticians
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Followed dietary procedures in accordance with established policies.
_____________________________________________________
Patient Accounts 2018-Present(SECOND POSITION WITHIN UNC SYSTEM)
- Assisted leadership w/new employee evaluations, identified and provided Professional development and training opportunities
- Researched and reconciled clinical finance account and billing issues using EPIC and DataArk EHR revenue cycle management software.
- Coordinated account resolutions w/third party insurance companies,physicians offices,patients,and other Unc Hospital Departments
- Educated patients ,insurance companies ,and Physicians offices on Medical Billing process and Policies
Education
High School Diploma -
Holton High School
DURHAM,NC07.2014
Skills
- Report Preparation and Analysis
- Complex Problem Solving
- Team Leadership
- Microsoft Office
- Customer Service
- Coaching and Mentoring
- Handling Customer Complaints
- Phone and Email Etiquette
- Spanish Fluency
- Honesty and Integrity
- Documentation and Recordkeeping
- Cross-Functional Collaboration
- Friendly and Relatable
- CRM Software
Languages
English
Professional
Spanish
Professional
Timeline
Patient Accounts
UNC Health Care
11.2015 - Current
High School Diploma -
Holton High School