Alisha Lacy
Waynesboro,GA
Summary
Proven Licensing Specialist with a track record at AllState, adept in legal research and exceptional customer service. Streamlined licensing processes, ensuring a 100% renewal rate of expiring licenses. Skilled in fostering cross-functional collaboration and managing multiple projects, demonstrating unparalleled time management and critical thinking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensing Specialist
AllState
09.2023 - Current
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during inspections or audits.
Licensing Agent
TZ Insurance Solutions LLC
07.2020 - 09.2023
- Evaluated license applications to determine suitability based on financials, market conditions, and alignment with company objectives.
- Facilitated communication between licensor's and licensees to address concerns or disputes while preserving positive business relationships.
- Successfully managed multiple licensing projects simultaneously, ensuring timely completion and adherence to budgetary constraints.
- Coordinated product approvals by working closely with licensor's and internal teams to ensure timely completion of necessary reviews.
- Streamlined licensing processes by implementing efficient workflow strategies and reducing approval times.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05-2020
Skills
- Legal Research
- License Management
- Policy analysis
- Intellectual property
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
Certification
Life and health insurance license: NPN:20537884
Property and Casualty license: NPN:20537884
Timeline
Licensing Specialist
AllState
09.2023 - Current
Licensing Agent
TZ Insurance Solutions LLC
07.2020 - 09.2023
High School Diploma -
Burke County High School