Alisha Luffman
Wilkesboro,NC
Summary
Recent graduate (expected in May, 2024) with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Bojangles' Famous Chicken 'n Biscuits
Wilkesboro, NC
06.2011 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Counselor
Eckerd Connects
Boomer, NC
08.2016 - 04.2017
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Developed treatment plans to address client needs.
- Provided supervision and in-house activities to support program participants.
Education
Associate in Respiratory Therapy -
Wilkes Community College
Wilkesboro, NC05-2024
Bachelor of Science - Criminal Justice & Human Services
Gardner-Webb University
Boiling Springs, NC05-2016
Associate of Arts -
Wilkes Early College High School
Wilkesboro, NC05-2014
Skills
- Customer Relationship Management
- P&L Management
- Staff Supervision
- Time and Resource Optimization
Accomplishments
- Phi Theta Kappa (Honors Society)
- Early Graduate at WECHS
- Dean's List at GWU
Certification
- Basic Life Support (BLS)
- Pediatric Advanced Life Support (PALS)
- Neonatal Resuscitation Program (NRP)
Timeline
Counselor
Eckerd Connects
08.2016 - 04.2017
General Manager
Bojangles' Famous Chicken 'n Biscuits
06.2011 - Current
Associate in Respiratory Therapy -
Wilkes Community College
Bachelor of Science - Criminal Justice & Human Services
Gardner-Webb University
Associate of Arts -
Wilkes Early College High School