Alisha Mandacina
Kansas City,MO
Summary
Experienced Table Games Dealer with expertise in fast-paced casino settings. Ensures game integrity and accurate transaction handling while delivering outstanding customer service. Possesses strong knowledge of table game rules and strategies, paired with effective stress management skills. Committed to enhancing patron experiences and maintaining compliance with regulatory standards.
Overview
17
17
years of professional experience
Work History
Table Games Dealer
Caesars Entertainment
Kansas City, Missouri
10.2012 - Current
- Dealt blackjack, roulette, and baccarat games on Caesars Entertainment casino floor.
- Verified wagers, paid winning bets, and collected losing chips accurately.
- Shuffled, cut, and dealt cards following Caesars Entertainment gaming procedures.
Office Representative
360 Solutions
Kansas City, MO
10.2009 - 10.2012
- Managed client calls for 360 Solutions, ensuring inquiries were routed efficiently to appropriate departments.
- Prepared office correspondence, forms, and reports for 360 Solutions' daily operations.
- Updated customer records in company databases with accurate service details.
- Ensured employee attendance during on-site visits.
- Established strong relationships with clients through consistent communication.
- Fulfilled client staffing requirements by assessing needs.
Education
St. Thomas Aquinas High School
Overland Park, KSKansas University
Lawrence, KSUMKC
Kansas City, MOSkills
- Casino Table Game Operations
- Blackjack, Roulette, Baccarat, and Poker
- Card handling techniques
- Chip Handling and Pot Calculations
- Payout accuracy
- Cash and Chip Security
- Casino rules knowledge
- Game Security Practices
- Responsible Gaming Compliance
- Game integrity
- Fast-Paced Multitasking
- Detail-oriented
- Teamwork and Collaboration
- Professional communication
- Conflict resolution
- Policy adherence
- Guest Relations and Customer Service
Accomplishments
- Caesars Founders Award winner: Property, Regional, and Company-Wide winner for All-in-on Service
- PGR dealer for our VIP/VVIP players
Timeline
Table Games Dealer
Caesars Entertainment
10.2012 - Current
Office Representative
360 Solutions
10.2009 - 10.2012
St. Thomas Aquinas High School
Kansas University
UMKC