ALISHA MARTINEZ
Riverside,CA
Summary
Results-driven supervisor with over five years in retail operations. Proven expertise in conflict resolution and employee development, fostering a collaborative environment that drives team success and customer loyalty.
Focused Inbound Specialist with proven background in managing and optimizing inbound operations for efficiency. Strengths lie in process improvement, strategic planning, inventory control, and relationship-building, ensuring seamless operations and improved productivity. Significant impact made in previous roles through successful implementation of new procedures and proactive problem-solving.
Overview
9
9
years of professional experience
4030
4030
years of post-secondary education
Work History
Inbound Specialist
TEKsystems
Chino, California
10.2025 - Current
- Managed inbound client communications effectively and efficiently.
- Coordinated with team members to streamline service delivery processes.
- Utilized CRM software to track customer interactions and feedback.
- Provided expert product knowledge to assist customers with inquiries.
- Identified customer needs by asking probing questions and actively listening to responses.
- Fielded customer complaints and rectified service issues.
- Responded promptly to emails, inquiries and other requests from customers.
- Assisted with troubleshooting technical issues related to products or services.
- Maintained positive relationships with customers through effective communication.
- Resolved customer complaints in a timely manner by providing appropriate solutions.
- Entered customer data into the company database accurately and efficiently.
- Ensured all customer interactions were logged in the system for tracking purposes.
- Received inbound calls from customers, answered inquiries and provided relevant information.
Supervisor
Smart And Final
San Pedro, USA
02.2017 - 05.2022
- Supervised daily operations to ensure efficient store management.
- Trained new staff on company policies and customer service standards.
- Coordinated team schedules to meet business needs and staffing levels.
- Facilitated communication between departments to enhance collaboration.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Implemented safety protocols to ensure a secure work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
Barista
Starbucks
San Pedro, USA
11.2016 - 02.2017
- Prepared high-quality coffee beverages according to customer specifications.
- Maintained cleanliness and organization of work area and equipment.
- Provided exceptional customer service by greeting and assisting customers promptly.
- Operated point-of-sale system to process transactions efficiently.
- Restocked inventory and supplies to ensure availability during peak hours.
- Collaborated with team members to deliver a positive customer experience.
- Followed safety and sanitation guidelines to ensure food quality standards.
- Engaged in ongoing product knowledge training for beverage offerings and promotions.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Dental Assistant License - Dental Hygiene
American Career College
CAGED -
American Career College
CASkills
- Customer service
- Staff training
- Team leadership
- Conflict resolution
- Employee development
- Problem solving
- Time management
- Goal oriented
- Adaptability
- Performance management
- Technical troubleshooting
- Complaint resolution
- Attention to detail
- Empathy and patience
- Call center experience
Timeline
Inbound Specialist
TEKsystems
10.2025 - Current
Supervisor
Smart And Final
02.2017 - 05.2022
Barista
Starbucks
11.2016 - 02.2017
Dental Assistant License - Dental Hygiene
American Career College
GED -
American Career College