ALISHA MATHIS
Fort Worth,TX
Summary
Hardworking, Punctual, and Dependable works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, records and front desk management. Offers successful career history comprising more than 10 years of office and customer service experience. Equipped to handle fast-paced an continuous flow of customers and assignments.
Overview
15
15
years of professional experience
Work History
PCT/Patient Care Assistant
HCA
Fort Worth, TX
11.2019 - 01.2023
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Used hospital-approved devices and techniques to transport and lift patients.
Medical Receptionist
HCA
Fort Worth, TX
02.2019 - 11.2022
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
HomeHealth Manager
Healthcare Services Group
Fort Worth, TX
04.2012 - 11.2022
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Customer Service Manager
Walmart
Arlington, TX
02.2008 - 04.2017
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Diploma - Medical Insurance Billing And Coding
Everest College
Fort Worth, TX09.2009
High School Diploma -
Bowie High School
Arlington, TX05.2005
Skills
- Organizational Standards
- Translation and Interpretation Services
- Responding to Difficult Customers
- Front Desk Operations
- HIPAA Guidelines
- Administrative Support
- Medical Charting
- Appointment Scheduling
- BLS Certified
- Data Entry Software
- Policy Enforcement
- Time Management
- Decision Making
- Team Building and Leadership
- Patient care expertise
- In-Home Care
- Medicare/Medicaid
- Developmental care
- Customer service and care
- Pre-hospital emergency care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PCT/Patient Care Assistant
HCA
11.2019 - 01.2023
Medical Receptionist
HCA
02.2019 - 11.2022
HomeHealth Manager
Healthcare Services Group
04.2012 - 11.2022
Customer Service Manager
Walmart
02.2008 - 04.2017
Diploma - Medical Insurance Billing And Coding
Everest College
High School Diploma -
Bowie High School