Alisha Mendoza
Lancaster,California
Summary
Dynamic Assistant Store Manager at Superking Market with a proven track record in enhancing store operations and customer experience. Skilled in team leadership and problem-solving, I successfully mentored staff and optimized merchandise displays, driving sales growth. Proficient in POS systems, I ensured accurate transactions while fostering positive customer relations.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Superking Market
Los Angeles, CA
11.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Medical Assistant Certification - Medical Assistant
Everest College
Ontario, CA06.2010
Hillside High School
Upland, CA06.2006
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Staff supervision
- Store operations
- Team management
- POS systems
- Hiring and training
- Loss prevention
- Issue resolution
- Microsoft Office Suite
- Flexible schedule
- Incident reports
- Program administration
- Verbal and written communication
- New hire training
- Staff training/development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Superking Market
11.2020 - Current
Medical Assistant Certification - Medical Assistant
Everest College
Hillside High School