Alisha Milhous
Penn Valley
Summary
Customer focused Service and Shop Manager with extensive experience in automotive service operations, work order management, and team coordination. Proven ability to serve as the primary point of contact for customers, translate concerns into accurate repair orders, and support technicians through clear documentation and communication. Currently managing full shop operations for an absentee owner, including workflow coordination, customer relations, and administrative oversight in a fast paced environment.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Service and Shop Manager
Roadrunner Automotive
Penn Valley
08.2021 - Current
- Manage full shop operations for an absentee owner, including scheduling, workflow coordination, and daily business oversight
- Supervised staff and delegated tasks for optimal performance.
- Communicate repair status updates, timelines, and recommendations to customers with clarity and professionalism
- Support technicians by documenting diagnostics, repair steps, and parts requirements to ensure efficient workflow
- Handle customer concerns and resolve conflicts effectively, maintaining a positive customer experience
House Cleaner
Corrie’s Complete Clean
Nevada City
08.2020 - 08.2021
- Cleaned various residential spaces using eco-friendly products and equipment.
- Maintained high standards of cleanliness and organization in client homes.
- Managed time effectively to complete cleaning tasks within scheduled visits.
Office Manager
Loggers Inc
Grass Valley
06.2015 - 05.2019
- Managed daily office operations and maintained organized workspaces.
- Coordinated schedules and meetings for team members and executives.
- Oversaw supply inventory and ordered necessary office materials.
- Trained new staff on office procedures and software tools.
- Ensured compliance with health and safety regulations in the workplace.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
Education
Associate of Science - Nursing
Sierra College
Rocklin, CA 08.2004 - 06.2011
Silver Springs High School
Grass Valley, CASkills
- Customer Service & Relationship Management
- Work Order Creation & Service Documentation
- Service Workflow Coordination
- Technician Communication & Support
- Data Entry Accuracy & Record Keeping
- Conflict Resolution & Problem Solving
- Warranty Documentation Support
- Microsoft Office (Word, Excel, Outlook)
- Fast-Paced Multitasking
- Automotive Service Knowledge & Terminology
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$65000/yr - $200000/yrTimeline
Service and Shop Manager
Roadrunner Automotive
08.2021 - Current
House Cleaner
Corrie’s Complete Clean
08.2020 - 08.2021
Office Manager
Loggers Inc
06.2015 - 05.2019
Associate of Science - Nursing
Sierra College
08.2004 - 06.2011
Silver Springs High School